WilsonartReviews of wilsonart.com

All the reviews are true, people read this before you order anything from Wilsonart. At Screwfix we have ordered a HOB Splashback (Wilson art is supplier) with a mind if we like the quality and colour to order a big splash back panels for the kitchen. Firstly delivery was one week late, at the day of the delivery they have decided at 6pm to cancel it due to the weather issue (allow it was sunny), week later delivery meant to come by 5pm but in never and was delivered at 9pm instead. The main issue was not delivery but the splash back HOB itself as colour was not the one we have ordered as the shade was wrong, then the way it was packet was terrible, not a single foil or any sort of protection, there was not even protection in the box, some one just put the massive 900mmx800 panel without any protections and looks like some one was also keep walking on the top of box. Basically we went to Screwifx and asked them to return to their Wilsonart supplier this splash back and asked for refund. Now we just need to wait for the supplier to pay them back so that screwfix can refund us. Shame that screwfix have some sort of partnership with such a terrible company. Please avoid and be aware.

Bought their worktops via Wilko (who, likewise, are a disaster of an organisation). Wilsonart sat on my order without trying to contact me to arrange delivery. At no point did I anticipate that I'd need to liaise with a supplier but this is just the failed way that Wilko and Wilsonart have decided to do business. For your own sanity, I would recommend avoiding both Wilko and Wilsonart - They are lazy and untrustworthy

Absolutely terrible customer service. Delivery was 3 days late to start with. Came damaged wouldn’t do anything about it.

Please adjust your postcode as Dl4 1px Directs you town centre .thanks

If I could give no stars i would. Avoid this company if u can the customer service is shocking beyond shocking. Gemma has no customer service skills what so ever! After arguing with me over 3 phone calls about returning a worktop that was different to the other one delivered after the 3 call she finally agreed to stick a note on the portal that b&q use. She called the manager at b &q irrelevant and having to get Hissan to sort my issues out. He went above and beyond he refunded me the wrong item without sending the wrong item back. Thanks Hissan, avoid this company and as for Gemma she should be sacked. My calls record also if u would to hear how I was treated. Glad I won't ever have to deal with this company again.

If I could give minus stars I would. Ordered worktop through Screwfix and just wish I had read the reviews. From the start it was a DISASTER with Wilsonart giving one lame excuse after another. We waited in for 3 days with the promise of this worktop being delivered and even told it was on the van but nothing arrived. The entire staff at Wilsonart have no idea what they are doing and even had the cheek to tell me I had not placed an order and I must be confused!!!!!! I had my Order number and all details but apparently they work on different systems and not all staff are privy to this. Absolute mayhem and shame on Screwfix for doing business with such a company. I have requested a refund. BEWARE BEWARE BEWARE!

Back in Apr 2023, the walls of my ensuite shower room were professionally fitted with a Wilsonart Engineered Surfaces, Bushboard, Nuance, waterproof designer surfaced wall panelling system. However, by April 2025, the surface of these panels had started to delaminate in numerous areas and continues to do so. With the product having a 15-year guarantee, I felt confident to chase the manufacturing owners, Wilsonart Engineered Surfaces, for a resolution, but aft of seven months, they have blanked emails, failed to send an engineer to inspect the failings and offered no onsite repair, replacement or compensation. I believe the product is not sufficiently robust for its designed intent and the hyped guarantee is of no value whatsoever. I will now end up with a significant bill to rectify my installers choice of panel.

Avoid, avoid, avoid. Bought a worksurface through Screwfix from this company. Delivery didn't turn up so phoned and told it was due in 1 minute. Nothing. Waited will late afternoon and called again and told again will be delivered in 1 minute. Wasn't gonna be had again with that one I kept them talking for the minute and then said we've talked for 1 minute and the worktop should be here now according to you. Told them if it didn't arrive by 5.00 pm I'd cancel it. Then get a call from the delivery company saying they had broken down and couldn't deliver but would deliver the following day. Waited in all day and at 4.00 went Screwfix and asked for a refund. That was a minor hassle, but basically this company can put their worktops where a monkey puts its nuts. They are useless and lie about deliveries. I'm now ordering elsewhere and anything that says Wilson Art on I'll run away quickly.