Willoughby’s CameraReviews of willoughbys.com

The prices are not right and the manager Jimmy is extremely rude. The warranty is mandatory and they do not inform in the website. I had the worst experience.

BAIT AND SWITCH BEWARE Ordered Canon Camera a few days ago on-line for $1029.00. They (Ray) called me yesterday to "let me know" that the product I ordered for $1029.00 was the "international version" of the Canon EOS 90D not supported by Canon" and that an "American version for $1199 existed." He wanted to make sure that I knew what I was ordering and gave me the choice of ordering the American one, which I did, only because of what he had just told me. That cost me another $170.00. Nowhere on their website does it say this is an International version and that an American one exists. He also told me this purchase included a 3 year warrantee, not posted on website either. Was just told by B&H photo that yes there are two versions (which they do not sell, they are a licensed Canon dealer of only the US products, which I highly recommend, since I had always purchased through them in the past, but thought I was getting a better price with Willoughby's, so I ordered and have now cancelled with them) and because Canon doesn't warrantee the international version, the local dealers have to offer their own warrantee. Again, it wasn't mentioned on Willoughby's website. I have left a vm and sent an email to Willoughby's to cancel my order and requesting refund and am waiting to hear back from them. DO NOT TRUST THEM

This place is a SCAM. Ordered a Z6 ii. Five days letter, I got an email "please call." I call. "Blablabla international version blablabla NO WARRANTY blanks FIRMWARE NOT UPDATABLE." ok, what's the price for US version? $400 above Nikon's MSRP. Why? It comes with a bag, a SD card... Ok... Canceled the order. SCAM. I trusted the 90% rating on Google Shopping, which is totally BS.

Was lied to about some international camera crap. Wanted me to upgrade for an extra 100 bucks or so. Reading other reviews, I'm not the only one they are trying to scam. They tried running my card, got mad because I didnt transfer enough funds to finish the purchase, then cancelled my order and hung up on me while I was still trying to understand what was going on. I called back to speak to an adult but only got the answering machine. The person I was speaking too was acting like a child who didnt get his way. Very unprofessional. Never doing business with this joke of a place ever again.

SCAM SCAM SCAM!!! *Request to everyone posting the same thing here, PLEASE report your experience to the BBB Scam Tracker* Ordered a *new* Nikon D5600 and two *new* Nikkor lenses on 11/27. Received an email on 11/30 that they needed some information from me before they could proceed with the purchase. Customer service asked me politely if I had meant to order the international version of the Nikkor 18-200mm f/3.5-5.6 AF-S DX lens? No I hadn't! Would I like the USA version? The international lens will not work with my camera. Oh it happens to be ~$100 more. I fell for all of it, even after checking the website with no mention of an "international lens" option. On 12/16 I emailed them, after multiple calls that rudely got redirected to voicemail if someone ever did answer, as the order status was still "sent to warehouse". In this email I noted I had ALREADY BEEN CHARGE IN FULL weeks prior. They did not call me back but finally sent the items which I received on 12/23, almost a whole month after ordering. Camera body, advertised as new, came in just a plastic sleeve. The 35mm lens came in a plain white generic box, and feels a bit rough when you rotate the focus ring. The 18-200mm lens came in an actual Nikon box with a manual, but has a couple of dings on it. Took me a couple days to realize the camera's flash was COMPLETELY INOPERABLE. After more ignored calls, after asking via email if the camera was even new, I finally received an email telling me I would need to pay to ship the camera body back and they would inspect it for me (no confirmation that the camera was new). I was not happy and told them I would like a call from customer service. Finally got to speak to a "polite" person again a couple days later who at least provided a prepaid shipping label, but I still had to ship the camera back first before receiving a replacement. I see from the shipping info they received the camera on January 9th and informed them via email to give me a tracking number for the replacement. No response. Called today, was rudely cut of and transferred to the "right department" (they've used this before to send me to voicemail) even though I called the customer service ext 6018 they contacted me on previously. Went to voicemail of course. Called 6018 back immediately multiple times. Ignored. Finally had the sense to check reviews, and I am floored seeing that they do this to everybody who orders from them (international version scam, grey market products advertised as new). How are they still in business?! I informed them via email that they have 24 hours to refund my money for the camera or I will be filing a complaint with the BBB. ----UPDATE---- After asking for a refund and letting them know I planned to file a complaint, rather than call or message me back, they immediately created a shipping label and then shipped what I can assume is another used camera later this day. So they are not only refusing my refund, but actively trying to make it difficult for me to obtain one. Really classy. Luckily BofA will be taking care of this one.

Best prices online until you order and they call you saying you ordered an international version and you need to pay an extra couple hundred dollars for the US model. No mention on their website of any international models. Seems to happen to a lot of others so this is definitely planned. Scammers.

Scammers!!! Trid to steal $919.00 for a camera they claimed to ship but never did. When I called asking for shipping tracking info they hung up on me back to back!! I filed a claim with paypal and paypal resolved the claim in my favor. Do not buy from here. JIMMY IS THE WORST "MANAGER" IVE EVER SPOKEN TO/BEEN HUNG UP ON BY. EFF U JIMMY!!!

Bad costumer service. I recently purchased a camera and they sold me the article as new. Instead what I get was an open box with missing parts. I ordered a Sony a6600 ( body only) and what they did they out of a kit lens combo they took out the lens and send me the rest. On top of that the flash cap was missing. Very unprofessional and rude. Don’t do business with this people 😡