Willoughby’s CameraReviews of willoughbys.com

Bait and Switch. I ordered a fujifilm x100v from their website. After paying and confirming my address I get a phone message the next day say they "need some more information" before they can send. They didn't answer at the indicated number and extension. It is clear from other reviews what is coming next: the camera I ordered will "turn out", contrary to their web site, to be a no warranty grey market unit that can't get any software updates in the future. The US version, of course, will be available for a lot more money or I could agree to make due with the foreign version by buying a very expensive extended warranty. Stay away from this scam.

DO NOT BUY FROM WILLOUGHBY'S WEBSITE They do a classic bait and switch. If you buy one that is on sale, they won't ship it to you until you call them, they are going to tell you that what you're buying is an "international model," and that if you want modern amenities, like wifi, and an English menu, you need to pay full price or above full price. THIS WEBSITE IS EITHER A SCAM OR HAS SUCH BAD EMPLOYEES THAT YOU GET SCAMMED

The 4 stars review in this site is incorrect for Willoughby's. Go to Yelp to see more actual reviews. This store is a complete SCAM and a WASTE OF TIME. I placed an order last week. Got an email and told me to call its processing team since it needed more info to process my order. WRONG!!! The guy just wanted to talk on the phone since it's their upsale tactic. Told me that the model I paid for is an international model, which is ok for me. He said a $2000 lens has a plastic mount for international model vs a metal mount for US model. BULLSHIETTTT. It's a $2000 lens not a cheap plastic $50 adapter. Make some sense here dude. When I said I'm ok with the international model, he said the shipping time is 4-6 weeks and went on about ordering from European warehouse and other cheap upsale tactics. I paid extra for expedited shipping, why do I have to wait 4-6 weeks to get my order? He said if I want the order soon, I would have to get the US model which is $300 more than what I paid for and is the same price as other stores are selling. Yeah right, at that same price point, I would just order from other legit and Canon, Nikon, Sony authorized dealers and get full warranty like B&H, Adorama, Kenmore Camera, Beach Camera, etc... That was the first and also the last time that I order from Willoughby's. STAY AWAYYYY and save your time.

Bought a X-T4 Camera as it was advertised and listed on their website, without any coupon. Next day I got a call from them, stating what I have bought was "European" model and asking another $300 to get a "Domestic". I went back to their web site and saw all models on their web shows the same thing that I bought! I was lucky enough to cancel my order and get my money back. STAY AWAY

Willoughby’s advertised a specific camera in stock and for sale new ! I ordered and paid for it with a credit card …. 2 days later I get a phone call that told me that the one I ordered was an “European “ model and I would have to pay for shipping from Europe (not true on the website) ? BUT if I pay $400 more they will sell me the display model in the store but it had to be “checked out” and would take 2 weeks to ship !!! I told him no that I would cancel and then amazingly enough , he “talked” his manager into shipping sooner !! I refused and he tried the hard sell that “they are back ordered and hard to get and if I didn’t buy now , it would be gone”… I still refused because something didn’t feel right with me and conversation!! 2 days later , they called back and still had camera !! They also still have the camera that I ordered on their website as “in stock” and available for immediately delivery !!! They are scam artists and I wouldn’t buy anything from them ever !!!

I also experienced their bait and switch scam. I placed an order for a Sony FDR-AX700 4K camcorder that showed a price of $1399 on Tuesday. I received a phone call on Wednesday, saying they were ready to ship it, however they needed to know if I wanted the "international version" which would cost 32% more to cover customs fees and taxes. He then offered the "U.S. version" for $1500 plus. I told him to cancel the order as I can get it elsewhere for $1400 and he sarcastically said "good luck with that". I will not make ANY purchase from this business.

Worst experience in 40 years. Purchased a lens online , get a call next day from " Jimmy " telling me the lens I purchased is the " European " model , the US model is $ 300.00 more , the online add does NOT mention this ! Classic bait and switch. I tried to cancel the order but got no response via email or repeated phone calls. I had to file a claim with paypal to receive a refund. This company should be prosecuted for fraud. My advice to anyone is buy from reputable camera store.

Ordered a camera 11/26/2021 called in few days latter on the 30th to check on the status and was told order is being received and will be shipped today, Then got a phone call few minutes latter "item is backed ordered - and out of stock" Meanwhile when we are checking online on their website it still shows "in stock" very unprofessional and poor customer service.