John Wiley & SonsReviews of wiley.com

I had the experience with the publisher from the other side as an author. The company is ridiculously unprofessional, especially when it comes to quality of the submission requirements and the inspection afterwards. Despite the fact that I did all the corrections on the manuscript they requested they kept returning me the manuscript that there are no changes. After I wrote an angry email to publisher, they finally had a look on the manuscript and realized that changes were already made - twice. I mean, journal publishers is a long standing problem in science where authors do most of the work and the standards of publishers is getting very low and I see this steep decline over time since 2015. While the publisher did very little so far, they obviously already sent me an email to pay the publication fee. I think this is a disgrace for the whole community and that is why projects like Arxiv are so succesful. It is also noteworthy that going through publication process itself with Wiley is nightmare. You go through a series of registrations and various website with questionable quality which easily makes you feel you are being scammed. Then finally when you prepare the PDF, you realize that you have to submit the preprint in docx format which is least popular format for publishing in computer science.

My experience with Wiley.com left me feeling misled. I bought an ebook thinking I'd get the full version, but when I tried to print it, there were print limitations and watermarks. Their excuse? "Ebooks come with a watermark for copyrights." Keep in mind nowhere on the product page do they disclose these two points. Something that would definitely deter people from purchasing ebooks from them. Nor is it on their article page about accessing an ebook. Definitely, bad business practices by them. Be careful when buying from Wiley.com.

Popular literature publisher. However, Wiley is a low-grade, low-quality source of multiple medical journals. Though many of their journals claim to be "peer-reviewed," they openly allow studies to be published for products that have been sponsored by the manufacturers of those products. According to Yale, "Studies sponsored by industry were 3.6 times more likely to have conclusions favorable to industry than studies without that support."[1] Wiley contributes to the scientific industry's dangerous "Replication Crisis," a human-harmful result of studies performed in unprofessional manners [2], such as by hosting papers written by corrupt authors sponsored to give good results by manufacturers. The Replication Crisis has resulted in nearly 40% of scientific studies being non-reproducible a second time. You can see one example of Wiley publishing a corrupt study sponsored by a manufacturer here: [3] Based on the evidence, Wiley is not a quality source of scientific publishing data, and its published studies should be scrutinized for the elements of unprofessionalism, such as corrupt funding, present in its content, that make it clear that actual scientific results are not strived for. 2 out of 5. [1]Google "Does industry funding equal conflict of interest? Often it does, Yale authors claim" (TrustPilot mistakenly refuses to allow direct links to necessary sources) [2]Google "percent studies cannot be reproduced" (TrustPilot mistakenly refuses to allow direct links to necessary sources) [3] Google "Efficacy and safety of a novel, soluble microneedle patch for the improvement of facial wrinkle, Ji Yeon Hong MD" (TrustPilot mistakenly refuses to allow direct links to necessary sources)

Bought a text book by W. W. Norton (distributed by John Wiley) which included EBook access as advertised on the book itself. However, apparently on the website T&Cs, there is a disclaimer that the access is only for 6 months. Customer service declined to see my point of view that it is unreasonable when the book offers online access to have to fact-check the claim on their website, and they closed the case advising me to purchase the EBook.

Ridiculous company. Paid 150 EUR for a bunch of journals and nothing ever got delivered. No proof of shipment has ever been provided beyond claims via email. After a while customer service started ignoring my emails.

They write books for uni people, not for dummies. I, as a person with a degree, have found their dummy books too complicated and very confusing to follow, messy contents to understand. Definitely, not for dummies. Thank you but not .I wasted my money by ordering their books from Amazon. Not to my expectations, at all. I taught English before, but ,definitely, can't use their books for teaching. I will try other publishers. Thank you for understanding. Best wishes to them.

How can this company have 3 stars on Trustpilot? They consistently sell products and don't deliver them. I paid over €40 for access to a test bank and no email (that was promised) ever arrived to allow access. Then they have ignored all contact via their hard to find customer support email address. Unbelievable. I'm so angry, I've contacted the IEDR (Ireland) to get them taken off DNS as fraudsters.

Took double payment on a book, asked for refund, thrown around departments and in the end had to send an email with transaction screen shots. Doubtful I'll use a company like this again, mistake or not taking double payments then beating around the bush to refund me is unacceptable. Phone lines are also terrible.