H P.
Excellent experience, price and customer service.
As a small business owner, I feel compelled to leave a review of my experience buying from Wildwood. I ordered a guitar over the phone from Bruce, who couldn’t have been more friendly and polite. The transaction went very smooth, was shipped immediately and besides being the best price for a new Rickenbacker that I found anywhere, included an excellent setup by their tech. I generally expect to have to pay extra for a new guitar to be set up like I need it. What really set Wildwood apart for me though was the fact that when it arrived there was a crack in the pick guard where the screw entered. Probably over tightened at the factory and shipping made it stress to the point of cracking. Bruce was extremely responsive, had a new pick guard sent out and told me to let him know what it cost to have it installed. Even after I told him that I was totally fine if they will just send out the pick guard he reinforced the fact that they were happy to pay for install. I really can’t imagine how a transaction could have gone any better. Particularly since there was a small problem which was no fault of their own. They handled the minor issue quickly and professionally. Oh and gave me a free shirt as well. This will definitely be the first place I look anytime I’m shopping for new gear.