Wild WestReviews of wildwestbootstore.com

I ordered an Ariat women's shirt. Took ages to arrive. When it did, it had clearly been tried on as all the poppers were open and it was freaked to hell. I ordered the same shirt from another online store and this arrived pristine, neatly folded and in a plastic dust bag. I've asked to return it but I'm not prepared yo pay for the return. Even if I'd not got the other shirt, i would not have kept this one Disgraceful If you order a brand new item, that's what I want, not some scrunched up item someone else has obviously tried on.

I can see why they have such a low score. I ordered asize 29X36 and they sent a 32X34. Not sure how they stay in business.

Boots was not brand new shipped old used boot with no tags

I purchased a pair of Rock n Roll men's jeans on November 25th 2025. The jeans were listed as Men's Vintage '46 Bootcut Denim Jeans RRMD0SRZS6 - 32 / 38 /. I went back and noticed in the main description once opened that the style then said regular, relaxed and double barrel. So I started to panic and emailed customer service asking which style these jeans I bought were because I didn't want them if they weren't bootcut. I emailed them the same day I paid. I received a reply 48 hours later nearly and what I got was this - "Hello Brandon, Thank you so much for reaching out and sharing your concern! 😊 I completely understand how important it is to get the right fit, especially when there’s some confusion in the product listing. The good news is that the title of the product you ordered clearly states "Bootcut," which matches your preference! 🎉 However, the details in the description mentioning other styles like straight, relaxed, or double barrel may be an error or mix-up. At this time, our official product catalog does not provide explicit confirmation for the exact fit style (bootcut, straight, relaxed, or double barrel) of this specific variant. I’d recommend reviewing the jeans once they arrive. If they aren’t the fit you were hoping for, please know that we offer free exchanges for qualifying returns—so you can be confident about your purchase! If you have any other concerns or need more help, just let me know. I’m here to help! 👍 So no real help there. Instead of going to the shelves of jeans and figuring this out and cancelling the order as they have wrongly described their product , they tell me just wait and when you get them figure it out for yourself. So shocking-no surprise when I received them they were definitely not bootcuts no not at all, they are relaxed straight fit so I contact cust service again and tell them about the problem and again it takes over 24 hours to get a reply. With no apologies given to me they basically say well I can return them or exchange them . With me paying shipping to return. Keep in mind that the rock n roll jeans sale is going on through all this and I'm watching all the jeans disappear as they are taking 24 to 48 hrs between responses to emails. I told them this they did not care one bit. Instead of doing the correct thing and just sending me out the correct jeans for my troubles, and saying donate or keep the ones we sent in error they told me to send back the other pair and once received they would process my refund with nothing else offered. So I'm out the cost of jeans , I missed the entire sale of the brand I love and I'm stuck with the jeans that was bought only due to a error on their part. Not ok. I won't be shopping here ever again. You have been warned

Yes I received a snap button shirt today not the quality I expected for $90 the Indian printing on the back is faded does not look nothing like the picture on the wild west boot store website try contacting no answer try to chat waited in chat for 20 minutes nobody answered never will buy another thing from them

Absolute worst customer service, I bought over $200 of jeans and shirts, everything was great, except on shirt arrived stained, I contacted them within 12 days of delivery notifying them, they said u had to contact in 24 hours which is laughable, they refused a return, exchange, refund, anything claiming “it didn’t ship that way”

I ordered two pairs of Hilo shoes and a pair of boots. The boots arrived and so did one pair of the shoes. The company claims that the other pair of shoes were sent in the same package as the boots, but it was never in there. There was zero damage to the package or anything like that, basically I don’t believe that they even sent the shoes in the first place. I contacted them by email and asked for them to investigate this, and after a “thorough“ investigation, they replied that I need to take it up with UPS. So basically I’m out $40 for a pair of shoes that I was really excited about, and this company has terrible customer service. Do not buy from them. Ever.

First of all, I ordered a bunch of items which we never received. I paid an extra $32 for the insurance and to have myself sign for it. They say it was left at my door no signature. I asked my neighbor is nowhere around but now that I paid for insurance, I’m trying to. Get a refund they give me the runaround. They haven’t returned my emails. They don’t answer the phone now. I’m gonna give them till the end of the day then I’m gonna have to call my credit card company. I think it’s better to go into a place instead of doing online