wildpastures.comReviews of wildpastures.com

Response from wildpastures.comMar 27, 2025

Hi there, We're so sorry to hear that your first order didn’t arrive as expected. That’s incredibly frustrating—especially after everything you’ve been dealing with, from the hurricane to power and internet outages. We truly hope you and your loved ones are safe. You absolutely should have received the items you selected, especially anything you paid extra for like the ribeye. We’d never want anyone to feel let down by their first experience with us, and we sincerely apologize for the mix-up. Please reach out to us at [email protected] so we can review your order and make this right. We understand if you still choose to cancel, but we’d appreciate the opportunity to correct the issue and earn back your trust. —The Wild Pastures Team

Response from wildpastures.comMar 27, 2025

Hi there, We appreciate you taking the time to share your feedback, and we're really sorry to hear that your experience hasn't lived up to expectations. We want to be fully transparent—our boxes are designed to total approximately 15 lbs, but weights may vary slightly depending on the specific items selected, especially when substitutions are made. That said, you should never feel like you're receiving less than what you paid for, and we’d be happy to review your recent boxes to make sure everything was accurate. As for the quality of the ground beef, we’re sorry it hasn’t been consistent. Our beef is 100% pasture-raised with no antibiotics or hormones, and while some gristle is natural in minimally processed ground beef, we understand it shouldn’t affect the entire eating experience. We’re grateful for your kind words about our customer service team—they’re here to help and would be happy to dig into this further with you. Feel free to reach out anytime at [email protected] so we can work toward a resolution. —The Wild Pastures Team

Response from wildpastures.comMar 27, 2025

Hi there, We’re really sorry to hear about your recent experience—it’s absolutely not the kind of reaction we ever want our customers to have. The ground beef you received should never have had a pasty or sticky consistency, and we take your concerns seriously. All of our beef is 100% pasture-raised, with no hormones, antibiotics, or additives, and we follow strict food safety protocols from farm to delivery. That said, something doesn’t sound right here, and we’d love to investigate further. We also understand how frustrating it is when a recipe doesn’t turn out the way you hoped—especially when the quality of the ingredients doesn’t meet your expectations. Please reach out to our team at [email protected] so we can look into this and make it right. —The Wild Pastures Team

Response from wildpastures.comMar 27, 2025

Hi there, We’re genuinely sorry to hear about your experience and appreciate you taking the time to share your feedback. It’s clear that we fell short of your expectations, especially when it comes to the quality of the beef and your ability to get support—two things we take very seriously. All of our meat is 100% pasture-raised on small American farms, and we never use hormones, antibiotics, or synthetic additives. That said, we understand that certain cuts—especially ones like boneless ribeye—may not always look or feel the way you expect, especially compared to traditional butcher shop experiences. Still, you should never receive anything that feels “gristly” or unappetizing. We also want to sincerely apologize if you had trouble reaching us or navigating your subscription settings. That’s not the experience we want any customer to have, and we’re actively working on making cancellations and support more accessible and straightforward. If you’re open to it, we’d love the opportunity to make things right. Please feel free to reach out to our support team directly ([email protected]) —we’re here to help. —The Wild Pastures Team

Response from wildpastures.comMar 27, 2025

Hi there, Thank you for your feedback—we’re really sorry to hear about your experience. That’s definitely not the standard we aim to deliver, and we understand how concerning it can be when something doesn’t look or smell quite right. The purple hue you mentioned can sometimes occur due to vacuum-sealing and the high myoglobin content in pasture-raised meats—it’s not uncommon and typically resolves after the meat is exposed to air. That said, the condition of the drumsticks and your concerns about smell are absolutely worth looking into. We never use chemicals or additives in our products—our meat is 100% pasture-raised with no antibiotics, hormones, or synthetic processing. But we take every concern seriously and would love the opportunity to make this right. Please reach out to our customer support team so we can look into your order and find a solution for you. —The Wild Pastures Team