wildpastures.comReviews of wildpastures.com

Response from wildpastures.comApr 28, 2025

Thank you so much for taking the time to share your feedback. We're very sorry to hear that you were disappointed with the quality of the meat you received. This is not the experience we want for our customers, and we truly appreciate you bringing it to our attention. We work closely with family farmers who raise their animals on pasture year-round without the use of hormones or antibiotics, and we aim to deliver only the highest quality. That said, we understand how important it is for the product to meet your expectations when it reaches your table. We would love the opportunity to make this right. Please reach out to our customer support team at [email protected] or call us at (888) 396-1115 so we can assist you directly. Thank you again for giving us a try, and for your honest feedback—it helps us continue to improve. – The Wild Pastures Team

Response from wildpastures.comApr 3, 2025

Hi Carol, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our meat didn’t meet expectations. Our goal is to provide high-quality, pasture-raised meat from farms that prioritize ethical and regenerative practices—and it’s clear we missed the mark for you. We appreciate you giving our service a try and taking the time to navigate the ordering process. We also understand how frustrating it is when cuts don't meet your cooking or quality expectations. Your feedback about the ground beef and short ribs has been shared with our sourcing and processing teams so we can take a closer look. While we understand you’ve canceled your subscription, we’d still love the opportunity to make this right or hear more about your experience. Please feel free to reach out to us at [email protected] so we can assist you directly. Thank you again for your honest review. – The Wild Pastures Team

Response from wildpastures.comMar 27, 2025

Hi there, Thank you for taking the time to share your experience—and we’re truly sorry for the frustration you’ve encountered. We understand how important a smooth ordering and account management process is, and we’re actively working on improving both. Customizing boxes should be simple and intuitive, and we’re sorry it wasn’t clear how to do that during your time with us. We also know that slow customer support is incredibly frustrating—especially when you're just trying to make basic updates—and we're working hard to grow our team and streamline communication to better meet demand. Regarding account deletion: your concerns are absolutely valid. While we can process those requests manually for now, we recognize the importance of giving customers full control over their data, and we're exploring ways to make that easier and safer within your account dashboard. We appreciate you bringing these issues to our attention, and we’re committed to doing better. —The Wild Pastures Team

Response from wildpastures.comMar 27, 2025

Hi there, We’re really sorry to hear about the quality issues you experienced—that’s not the standard we strive for, and we completely understand your disappointment. Our beef is 100% pasture-raised with no hormones or antibiotics, and while some connective tissue can occur in minimally processed cuts, it should never impact the overall quality or enjoyment. We take feedback like yours seriously and would love the chance to make this right. Please reach out to us at [email protected] so we can review your order and help find a resolution. —The Wild Pastures Team

Response from wildpastures.comMar 27, 2025

Hi there, Thank you for giving Wild Pastures a try and for sharing your experience. We’re really sorry for the confusion and completely understand your frustration. The “Free for Life” promotion should absolutely feel straightforward—free should mean free. It sounds like there was a miscommunication or error on our part, and we're glad our team was able to refund you quickly. That said, we understand how this experience left a bad impression, and we regret losing your trust over it. We’re continuously working to make our promotions and billing as clear as possible, and your feedback is a valuable reminder of how important that is. Thank you again for your honesty—we hope you’ll consider giving us another chance down the road. —The Wild Pastures Team

Response from wildpastures.comMar 27, 2025

Hi there, Thank you for being a subscriber and for taking the time to share your experience. We’re sorry to hear that your recent box didn’t include the cuts you were expecting. Our goal is always to deliver high-quality, regeneratively raised meat at a great value—and we know consistency matters. Our boxes are built around what’s seasonally available from our network of small, American family farms. Occasionally, this means certain cuts may be rotated based on supply, but we understand how frustrating it can feel when a favorite item is swapped out—especially under a lifetime discount. We never want anyone to feel caught off guard, and we appreciate you bringing this to our attention. We’ll be reviewing your feedback closely to ensure we’re communicating clearly and living up to the expectations we set. If you’re open to it, our support team would love to help explore custom box options or other ways to make your subscription work better for you. —The Wild Pastures Team