Wild Fork FoodsReviews of wildforkfoods.com

I have been a customer of Wild Fork since the pandemic started. For the most part, I have been satisfied with their meat and at the beginning their Customer Service was excellent. I now have a problem with my membership and can't get anyone in customer service to help. I've tried e-mail and phoning with no luck. So you have lost another customer.

Everything started out 5 star. Paid the 29 dollar subscription fee and everything was fine during year one. Received one order late that had thawed. One phone call and a full credit. Year 2….renewed my subscription….went to place an order. The order was confirmed including free delivery as per my subscription. Went to check out and a $14.95 deliver charge was added to my “free delivery” order. Cancelled the order and called…..never an answer. Emailed them only response was “we’re super busy but will get back to you within 2 or 3 days. Kept trying to place an order…delivery charge added every time. Tried contacting them at least 5 more times but totally non responsive. They’ve turned into a useless company, just a waste of time. Guess it’s back to Costco for my meat and poultry needs.

Ordered online- Items came quickly, however multiple items were damaged/ open upon arrival. Wouldn't order again. The prices are low which is good, but I had to throw out 8lbs of food due them being open upon arrival. Have tried to reach out to Customer service in multiple ways with no success. Initially used the "call back function" and never received a call back, followed up with an email and the "3-5 business days for a response" listed in the automatic response is an outright lie. I've emailed over 10 business days ago with no response. Not even a response when I've followed up on those emails in addition to calling again and using the. I decided to call once again as I have no trust that they will respond or get back to me on the other inquiries I've made and have been on hold for over an hour and a half. To reiterate, the items have great pricing but the headache I've dealt with trying to simply get in touch with someone isn't worth the savings.

I was pretty happy with my first order from Wild Fork. But the turkey meatballs in my most recent order didn't taste nearly as good as ones I could have gotten at my supermarket. The skin on the duck breast was thick, gristly, and inedible. And the osso bucco was cut incorrectly and what should have been tidy little parcels of veal ended up as a heap of meat scraps. I've sent them two messages about the problems, and the auto-message that comes right back says they'll respond within 5 days. Not so. They haven't responded in the 8 days since my more recent message or the several weeks since my earlier one. I will not be buying from them again.

If you are ordering online, I don't recommend them. I really liked their flash frozen chicken and vegetables. The ground lamb was not really good. But the worst part was paying 29.00 for membership. I ordered $40 worth of food and received a big box at my door with one sad looking chicken thrown in it. Their customer service is non-existent. When you call no one answers and the same with emails, I feel taken advantage of and stolen from.

I spent over $200 for what I thought would be a good amount of food. The pictures in the website make the items seen good sizes. Although they state weights it's not easy to visualize how big the portions are based on that. When the package arrived, I nearly fainted! Most items were no bigger than my hand! I'll have to use 2 packages of most things just to make 1 meal. I am utterly disgusted. They'll never get another dime from me.