WildernessReviews of wildernessdestinations.com

The service received from initial enquiry to the safari itself was exceptional. It was friendly, helpful and efficient. A superb level of communication and I especially liked the 'checking in' emails/communications along the way to ensure we did not have any questions/queries. Highly recommend this company.

Our trip to Botswana, Cape Town, and Rwanda Oct. 30 to November 18, 2022 Summary Our 20 day trip from the USA to Africa included six days in Botswana at Vumbura Plains Camp, operated by Wilderness Destinations and Zarafa Camp, operated by Great Plains. In Cape Town, we stayed four days at Coventry Bantry Bay and in Rwanda, we stayed two days at Serena Kigali, and three days at Bisate Lodge, operated by Wilderness Destinations. Every place where we stayed provided us with beautiful accommodations and impactful experiences. The entire trip was meticulously organized by our contact in London, James Shortt, who, throughout the lengthy planning, was very accessible and always provided detailed answers to my questions. He was very, very helpful. We highly recommend James as a contact for any Africa trip. The itinerary itself, along with supporting material, was thorough, succinct, and answered any questions we may have had. Every detail was included in the itinerary. A representative from Wilderness met and either escorted us or drove us to our next destination. We never had to worry about how to maneuver the airport or how to get to the sights we wanted to see. The representatives were always prompt, helpful and pleasant. Each camp in Botswana and Rwanda was amazing. Not only were they beautiful and luxurious, but you felt as if they blended into the local landscape harmoniously, The hotels were also very elegant with amenities and restaurants that exceeded our expectations. You can be very assured that all the staff, guides, drivers, etc., you encounter an your trip are extremely knowledgeable, professional and accommodating. Our trip was an experience that has provided us with memories that are priceless. I would most definitely recommend James Shortt and Wilderness Destinations for anyone considering a trip to Africa. You will be pleased.

Malcolm from Wilderness was very quick, knowledgable and professional. We told him what we would like to do in Namibia and he put together a fabulous itinerary for us to review with suggestions for accommodation and recommended times to be spent in each location. This was all completed and confirmed within a couple of days. Excellent service!

Just wanted to take a minute and share some kind words about Anneli. I filled out an interest form on the Wilderness website inquiring about planning a trip for my wife and I to Southern Africa for April-May. Anneli contacted me within 24 hours and scheduled a call to gauge our interests and get the ball rolling on scheduling an itinerary that fit our interests. From start to finish with planning our trip she was extremely responsive and helpful. She took a genuine interest in what we wanted to do and see. She is extremely knowledgeable about the Wilderness camps, the different areas in Africa, and the places to visit during the time we wanted to travel. She crafted several itineraries for us and was always happy to make changes for us as we saw fit. At the same time, we were talking with a planner from &beyond, but it was a no brainer for us to go with Wilderness because of her attentiveness, knowledge, and customer service. She went out of her way to carefully craft a trip just the way we wanted and offered infinite advice about timing, location, and which camp to choose. We’ve paid our deposit and are fully booked to stay at all Wilderness camps (other than a hotel at Victoria falls) during our stays in Namibia, Botswana, and Victoria Falls and it’s all thanks to her. In a world where all people do is complain and write negative reviews, I wanted to take a minute to make you aware of how excellent she was and how excited we are to have Wilderness host us on a trip we know will be one to remember. She really blew &beyond out of the water and we couldn’t be more excited for our trip in April.

Wilderness Safaris is highly professional in terms of consulting, presenting the journey (online tool with video and music), communication, invoicing.

Good service, helpful and quick response to all the questions

Well the first hotel in Kigali was okay except we didn’t realise the cheaper rooms were very small. ( but booked by Chris) Bishops House had only one guest staying so we were the only ones when he left. But excellent place and service. The driver was excellent. Overall an amazing trip but we felt it would have been even better seeing Gorillas in uganda as there is more there.

Amazing experience! A first-class operation across all levels. Helpful, friendly staff and luxury accommodations. Tobu Tree allowed us to get close to the staff and learn about their lives. Qworke was nicer but there is less time with the staff. Both were special. It is a once-in-a-lifetime trip that I would gladly take again!