abdk B.
dont ever open an account here it will be your worst experience ever
dont ever open an account here they let deposit with no probelm than they take you rmoney with endless KYC which they did not tell you about in the begging my story : i desposited and i won like 30usdti tried to withdraw and they asked for id and adress which i provide they told me they have manual verification by a security team whic can take from several hours to couple days i waited then they refuse every document each time by some random reason i begged them fo 5DAYS and nothing from them security dont answer to my messages they told me that security works 9 to 5 pm in noral days we are in 2026 and there is a company that does this they kept my money which i needed i begged for it because i need it for personal things and all they said in 5 days : we cannot do anything because we have a special team for that 5 days of pain and suffering and they dont wanna give me my money i told them i dont need the profit i will just take my capital with some fees if they want but no they wont give me anything 5 days of begging and they dont are not answering my messages now dont use this copany there us better than this
Response from Wild.io | Best Crypto CasinoJun 3, 2026
Hello there, Thank you for your feedback. We would like to clarify that the delay in the verification process was not caused by a lack of response from our team. The verification could not be completed because the required documents were not provided within the first five days following our request. KYC verification is a standard security procedure designed to verify account ownership and protect both players and the platform. Once all requested documents are received and meet the requirements, the review can proceed accordingly. We would also like to clarify that no member of our team informed you that the security department operates only between 9:00 AM and 5:00 PM. We have reviewed the communications and could not find any such statement made by our agents. We understand that verification can be frustrating, especially when a withdrawal is pending. However, the process cannot be completed until all required documentation has been submitted. Verification process has since been concluded. Kind regards, Wild.io Team