Roman C.
I gave wild.io another shot yesterday…
I gave wild.io another shot yesterday 4/23 after a year with the bad taste experience of not providing a bonus with my BTC dep due to -.10 cents when my dep arrive the exchange dropped. I was quite taken aback how petty the .10cent difference in BTC exchange would NOT be a consideration for a customer service sensible thing to do. It's .10 cents...a stern NO. My history of multiple deps in a day , at least 3-4 deposits in a week. Didn't matter much of a consideration. I not a Ball-a-tion enuff for .10 cents worthy of a lil sensible decency. As of my return yesterday, made a dep. and was eligible for Wheel of Fortune spin. I found several games that made the evening enjoyable. I made 2 more deposits in timespan of several hours having an enjoyable night. I had forgotten about my bonuses and on the 3rd dep inquired with agent about my bonus. "Wheel of Fortune bonus can only be redeemed once in a 24hr span"...I was not aware of. I kindly asked since my year not playing and coming back that evening , perhaps another bonus can be applied for accomodation. The very NOT so accomodating and hidding behind company fine lines reiterated Nothing can be done...here we go again. I'm on the list of "undeserving a lil bit of customer service, a lil show of appreciation...not happening!" Wild.io sure knows how to make a good time go NOT SO PLEASANT to end the night. I vowed to never go back. Tonight i did go back knowing I had a lil % of my deps. to play but dropped a $50 dep w/Wheel of Fortune spin and played an hour, end the night and hit my Wheel of Fortune Spin. Come to find out my spin is not showing in my bonus. Reached out agent and explained my spin bonus was not applied with my $50 dep ($25 min to receive bonus). Agent stated that the bonus was not applied. I kindly tell the agent ,"that's why i'm chatting w/u." Agent stated I did not apply the bonus on the deposit. Which I did. BUt the continous treatment of " Let's make this ONE end unpleasant." ...so yeah, WILD.IO is piss poor in treating people depositing. Truelly truelly will NEVER recommend to even enemies. Petty and contious no decent sense of customer service...a smidget of decency. NONE, NO SOUL and never mind good customer service. Shamefully display of not a care whatsoever is all that's gotten from them. ***classic example of trying to put out the fire after the fact. Again re-iterating to the TC to the T. How about addressing the issues when it happens. Yes the bonus was applied on 4/22 1 of 3 deposits. Not being aware that the bonus Wheel of Fortune is no excuse. Why wouldn’t accommodating a customer who made 2nd & 3rd deposit a bonus from promos? There’s a lil bit customer service sense to be learned in humble fashion. I was not asking for far fetch request. However, you do well with up keep of “We handle our biz Properly”… completely missing the point of customer service, appreciation of biz and uuugghh why bother wasting anymore time with you when you can’t past making yourself look good. Complete show of lack awareness & empathy. …btw 04/25 when deposit was made for $50 and when i reached to agent due to bonus not applied. Your agent stated I did not apply the bonus. Though I did, You know the “No you didn’t! And that’s that. No bonus for you!” You didn’t want bring that out to light. But you gotta look good bc who cares about customers.” lol. Your position is what again? W/O read your title, you conveyed yourself well for anyone reading this, I believe any one with a lil bit of sensibility already, you’ve not a care for customers …genuine customer service with genuine empathy as well as striving to have a good business…you completely Missed! Good luck
Response from Wild.io | Best Crypto CasinoApr 25, 2025
Hello there, Thank you for taking the time to share your experience with us—we’re truly sorry to hear that your recent visits left you feeling disappointed. Your feedback is important, and we’d like to clarify a few points and ensure everything is in order on our end. Regarding the deposit issue you mentioned: Wild.io uses a payment processor that enforces minimum deposit requirements based on the cryptocurrency amount, not the fiat equivalent. This is because blockchain network fees and market fluctuations can affect the final credited amount. While we do not charge fees for deposits, the blockchain does, and it’s important to ensure the full required amount is sent after accounting for those fees and any price changes. We understand how this might be frustrating and are always happy to guide our users through these requirements beforehand. As for the Wheel of Fortune spin you were eligible for with your most recent deposit—we’ve reviewed your account, and we can confirm that the spin has been correctly credited and is available for you to use. If you encounter any issues accessing it, our team is here and ready to assist further. At Wild.io, we do strive to be fair and consistent in the way we handle all player inquiries and rewards. While there are certain limitations and conditions that must be followed to keep the platform running smoothly, our goal is never to leave a player feeling unappreciated. Please let us know if there’s anything else we can check or clarify—we’re here to help. Best regards, The Wild.io Team




