Wild.io | Best Crypto Casino Reviews | Read Customer Reviews of wild.io

Wild.io | Best Crypto Casino Reviews | Read Customer Reviews of wild.io

Wild.io | Best Crypto Casino reviews

Showing 156 reviews with 1 star · Clear filters

htet bo K.
May 23, 2025
They scammed me with KYC at the end
I took bonus and they said to wager it for 40x and I did it and now I'm going through KYC. They accept my deposit without KYC and now they are forcing me to go through KYC it doesn't make sense. And unlike other KYC that ask only your passport or if or driver licence, they ask a bunch of another things like bank notes or utilities bills to show the address and proof of resources. I could show my bank transfer but I don't have utilities bill with my name on it or whatever the hell they ask for so I give my bank screenshot and they still haven't say anything. It happened few hours ago and I feel like I got scammed. My KYC haven't passed and I asked how long will it take to pass and they said they can't tell the timeframe. Compared to stake and another platform this platform experience really bad about KYC. Really a lot of documents that a person might not even have. Now my money is stuck there and they aren't gonna do anything about it. If it's not scam I don't know what it is
Response from Wild.io | Best Crypto CasinoMay 26, 2025
Hello, Thank you for sharing your feedback, and we’re genuinely sorry to hear that your experience with the KYC process has been frustrating. We’d like to clarify that, in accordance with our Terms and Conditions, Wild.io reserves the right to request KYC (Know Your Customer) documentation at any time and at our sole discretion. This step is in place to ensure the security of our platform, prevent fraud, and comply with applicable regulations. While registration and deposits do not initially require verification, KYC can be required when a withdrawal is requested—especially if bonus funds have been used or if certain thresholds are reached. This is a common practice across regulated platforms, including crypto casinos. We understand that providing multiple documents can be inconvenient. However, documents such as a utility bill or official proof of address help us verify identity and location more reliably. If you do not have utility bills in your name, alternative documents may sometimes be accepted, and we recommend staying in contact with our security team at [email protected]. Please rest assured that your funds are not lost or inaccessible—they are simply on hold until the verification process is complete. As soon as the necessary documents are approved, withdrawals can be processed without delay. To help us look into your case more thoroughly, we’ve requested your email address via the Trustpilot platform. Once we receive this information, we’ll be able to update our response and provide you with a clearer explanation. Best regards, The Wild.io Team
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qt
May 18, 2025
Money is not withdrawn, support does not respond
When withdrawing my winnings, I was forced to go through kyc. After a week of waiting, nothing has changed. Support communicates with scripts like bots, for any question they send you to write to support mail, but there is no answer from there. I have not been able to withdraw money Do not play on this site
Response from Wild.io | Best Crypto CasinoMay 20, 2025
Hello there, Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration you’ve encountered and we apologize for any inconvenience caused. We would like to clarify that KYC verifications at Wild.io are typically handled in a timely manner, and we are not aware of any cases where users were left without a response for an extended period. If you have not received an update, it’s possible we are missing some of the requested documentation or details. To help us look into this and provide a clear update, we kindly ask that you respond to our request for your email address through the Trustpilot platform. Once we have this information, we will immediately investigate the status of your verification and assist you further. Thank you again for your patience—we look forward to resolving this for you. Best regards, The Wild.io Team
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KenM
May 18, 2025
Wild.io has been one of the most…
Wild.io has been one of the most disappointing experiences in my 10 years of gaming. After climbing up their VIP ranks to Level 13 - I still find myself wondering where the rewards are? Their perks are menial compared to other casinos. A daily rakeback which equates to a few cents, sometimes not even enough to have gameplay. This place is as crooked as they come, if you have weekly cash back...cash out as soon as you meet your wagering amount, if not you will lose it all--this is a proven fact. Suddenly the once hot machine will turn extremely cold, as will every other game you play...I've tested it time and time again, never fails. I have visited many establishments and this possibly the only one I completely regret investing anything into. Wild.io's a rip off, they do not reward their players, look at the live feed of winners...nothing over 15.00 in a given game..put some WD40 on your machines WILD.IO....they are tight and squeaky...And don't give me the line about, you don't determine the outcome of a game...but you certainly do control the random number generator which determines how often the game wins. If you're looking for a casino to play at...don't waste your time or money here! There are plenty of other establishments which will at least treat you better while ripping you off.
Response from Wild.io | Best Crypto CasinoMay 20, 2025
Hello there, Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your time with us hasn’t lived up to expectations, and we apologize for any inconvenience caused. We want to offer some clarity on a few of the points you raised. Regarding RTP – this is a term set by the third-party game provider, not the casino. The RTP is the theoretical percentage of total wagers that a game is designed to pay back to players over a long period of time. For example, a game with a 96% RTP means that, statistically, it is expected to return $96 for every $100 wagered, but this is calculated over thousands or even millions of spins across all players. RTP doesn’t guarantee results over a short session. You might win big quickly, or you might not win anything during a particular play session—this is part of the randomness and volatility designed into the game by the provider. RTP cannot be influenced, adjusted, or manipulated by us in any way. Our role is to provide access to the game. The game itself connects directly to the provider’s server, where all outcomes are generated. On the topic of rakeback, the amount received is based purely on the volume of real-money wagering, as described in our promotion terms. If gameplay is limited or wagers are small on a given day, the rakeback reward will reflect that. That said, we’re here to help and would be happy to investigate anything specific. Please reply to our request made through the Trustpilot platform and provide us with your account's email address, and let us know if there were any bets you’d like us to check. We can reach out directly to the game provider for a full review. Thank you again for your feedback. Best regards, The Wild.io Team
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Lino
May 16, 2025
Follow up review
Follow up review Have been waiting for a deposit to be returned for weeks Talked to VIP support and they stand by up to 60 days for a refund and even though they know it's their mess up, they think apologizing makes it available? Most useless support I've encountered, at least AI doesn't like and doesn't take 3 days to respond. Holding someone's money for 2 MONTH is NOT ACCEPTABLE and unitil/if I receive it back as far as I'm concerned they are THEIVES. Trustpilot should flag this casino as predatory. 100%
Response from Wild.io | Best Crypto CasinoMay 20, 2025
Hello there, Thank you for taking the time to share your experience, and we’re truly sorry to hear that things haven’t gone as expected. We apologize for any inconvenience caused. Regarding deposit-related issues: when funds are sent to the wrong address or using the wrong blockchain protocol, they do not reach us. In such cases, we rely on our payment processor provider to attempt a recovery, which unfortunately is not always guaranteed or immediate. These situations are not caused by our platform, and it is the user’s responsibility to ensure that the correct details are used when making a transaction. We kindly ask that you provide us with the email address associated with your account by replying to our request made through the Trustpilot platform. Once we receive that, we’ll be able to get back to you with more information. Looking forward to resolving this for you. Best regards, The Wild.io Team
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Otto
May 9, 2025
Refused to credit my deposit
Refused to credit my deposit, refused to look into what happened with my deposit. Refused to close my account.
Response from Wild.io | Best Crypto CasinoMay 15, 2025
Hello there, Thank you for sharing your experience with us. We’re truly sorry to hear that your deposit may not have been credited correctly, and we’d like to investigate this as soon as possible. To do so, we kindly ask that you provide us with the email address associated with your account by replying to our request made through the Trustpilot platform. Once we have this information, we’ll be able to check the details and provide a clear update. Looking forward to resolving this for you. Best regards, The Wild.io Team
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Tony
May 4, 2025
This casino is the glitchiest I have…
This casino is the glitchiest I have ever played on. The games constantly freeze and it has absolutely NOTHING to do with my internet connection because it only happens on this website. Im able to play the same games on several other sites without any issue whatsoever. I am not exaggerating when I i say that I have made over 20 deposits and I’ve reached all the way to level 5 VIP and I have NEVER been up more than $10 on a single deposit. I would give this casino negative 100 stars if I could. They make me SICK how they claim to be fair when it is obviously a complete lie. Of course they will claim to “have no control over the outcome of the game because we only used the most trusted providers in the industry “. these people all need to be removed from the internet and thrown in jail where they belong. The casino operators, the game providers and even the self acclaimed regulating authority agencies. It is one giant SCAM and they need to be held accountable!
Response from Wild.io | Best Crypto CasinoMay 5, 2025
Hello there, Thank you for sharing your experience, and we’re truly sorry to hear about the inconvenience you’ve encountered. We would like to reassure you that all games on Wild.io are provided by well-established third-party providers. These games are not operated or owned by Wild.io, and your gameplay connects directly to the provider’s servers—not through our website. This setup ensures fairness, transparency, and industry-standard security. Game freezing or performance issues can sometimes result from unstable internet connections. However, we understand your concerns and would be more than happy to check for any irregularities in your gameplay. To assist you further, we kindly ask that you provide us with your email address by replying to our information request sent via the Trustpilot platform. This will allow us to locate your account and investigate the matter thoroughly. Looking forward to your response. Best regards, The Wild.io Team
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Shade
May 4, 2025
Was told i didn't need kyc for crypto…
Was told i didn't need kyc for crypto withdrawal but i did it anyway just to be safe. I'm trying to cash out for 4700.00 win without any bonuses or wage requirements and keep getting spun on why i haven't received my winnings. She was extremely rude to me via chat . I've NEVER had any issues like this with other crypto casinos. I have a bad feeling I've been ripped off and won't get a dime.
Response from Wild.io | Best Crypto CasinoMay 5, 2025
Hello there, Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that things did not go as expected and we sincerely apologize for the frustration caused. We’d like to clarify that verification (KYC) may be required for withdrawals, even when using cryptocurrency. This is part of our platform’s security measures and compliance obligations. Our Terms and Conditions state that we reserve the right to request identification documents at any point, particularly before processing payments or withdrawals. This ensures that all users are properly verified and that our services are not misused. Regarding your concern about the customer service interaction, we take such matters seriously and would like to investigate it further. To do so, we kindly ask that you provide the email address associated with your account by replying to our request sent via the Trustpilot platform. Once we receive this, we’ll be able to check the case in full detail and offer you a proper resolution. Thank you again for your feedback. Best regards, The Wild.io Team
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ortho A.
Apr 27, 2025
USER NAME
USER NAME: MAHC001 I am waiting for my KYC to be compete it’s been 10 days now. Securtiy team not responding. My email live chat don't responding. Totally scam site and lost 470 usdt
Response from Wild.io | Best Crypto CasinoMay 1, 2025
Hello there, Thank you for your message, and we’re truly sorry to hear about your experience. We would like to clarify that no Know Your Customer request made by our team remains unresolved for the period you’ve mentioned. While in rare cases the verification process may take slightly longer due to document review or additional checks, a 10-day delay is highly unusual. Our security team responds to all inquiries as quickly as possible. If you’ve already sent an email, we’d be more than happy to investigate further. To do so, we kindly ask that you respond to our request for information through the Trustpilot platform and provide us with the email address associated with your account. Once we have this, we will be able to assist you more accurately and resolve the situation. Thank you for your understanding, and we apologize for any inconvenience caused. Best regards, The Wild.io Team
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