tbarrett
Complete failure
Complete failure; $200 worth of beef took a solid week to be delivered...was not even cool to the touch when unboxed. I informed the company, got a jerk off in response blaming UPS They did offer to replace the product but I didn't see why they wanted me to request they do so; either a company has integrity as an aspect of their corporate culture, or not. Not recommended.
Response from Wiens WagyuJun 7, 2022
Hello Tbarrett, We have mailed out a replacement order today we hope it arrives quickly via UPS a tracking number has been emailed to you. We were not aware your order was delayed and spoilt until you made us aware. We hope our prompt reply emails reached you and hope you receive your free replacement. Let us know if you have any other issues. Best Regards, Bradon and Rachael Wiens Owners of Wiens Wagyu Ranch.