Wholesale Payments DirectReviews of wholesalepaymentsdirect.com

Switching to Wholesale Payments Direct has been a GREAT move for our business as it offers so many features that provide a smoother experience while ensuring that daily transactions are accurate and secure. Their website is very easy to navigate, and the customer service is superb- specially with Alex Loukas who has provided excellent customer service since the very beginning by promptly responding to enquiries, advising as well as troubleshooting the less than a handful of times that we've needed assistance. WPD is an excellent choice!

Alex is very efficient. Communication is excellent. He is verygood at answering all questions and is very patient.

Ali was very helpful. He provided me with the information I needed to make an informed decision. I will update my review once I've utilized the services.

She is so patient and advised me and explain almost everything I ask about

Agent was knowledgeable and straight to the point. Good service.

The service is great & fast

Businesses beware! Scammed with a phone call shortly after speaking to my current credit card processor about saving on processing fees. Soon after, I get a phone call from this lady, and she starts talking about credit card fees. I'm thinking, wow, these people are on the ball. So I told her I was working with a gentleman with her company and told her his name. She told me he worked for her and that it would have to happen immediately if I wanted to take advantage of the deal she offered. Once she started asking me about personal info. I asked whether you have it on file. She said no, this is a whole new program, and we are starting you up a whole new account with a new credit card machine and everything I wanted to hear! After I made the mistake of signing on, I immediately sent an email explaining in detail what happened. Explaining I didn't care for their deceiving tactics and did not want to do business with this company. Then someone else called me back and would not take no for an answer. I made one transaction for 350.00, and wholesale payments direct added over 20.00 to my customer. I called back and emailed these people to cancel. It took six mo. To get a cancellation form with their fees of 100.00 each mo, they drafted 500.00 out of my account for early cancelation for a service I've been unhappy with since day one! The form they sent with DocuSign is pre-filled and will not allow you to change why you canceled. They do that for you to protect themselves, and the information they filled out for my company was also incorrect. Hard-earned cash was taken out of my account for nothing! They do not deserve a star at all.

I am OK with people calling and trying to get my business, and if it's a good deal, and we can use the service, I am grateful. This company is annoying, pushy, and often rude. The lady I have spoken to Alex or Alec has called a few times, has been told that we are not interested, and unable to use their processing with our system, yet continues to get more pushy and rude. I would NEVER do business with a company that hires somebody like this.