Rick
Terrible Business Practices – WHMCSServices.com Closed Our Account After 10 Years!
We have been customers of WHMCSServices.com (formerly HostTheBest) since March 2015, nearly 10 years of loyalty, and this is how they treat long-term customers? They shut down our entire account, making all our purchased modules unusable, just because we refused to pay a new yearly fee on a module we no longer use! Originally, we purchased multiple modules under a one-time payment license—meaning we paid upfront for lifetime usage. However, WHMCSServices.com suddenly changed their terms and decided they now want a yearly fee. We weren’t even using one of the modules, so we naturally declined to pay for it. Their response? They completely closed our account! This means: ❌ All other modules we paid for are now useless. ❌ Even open-source versions we had are gone. ❌ We have zero access to our account, purchases, or support. ❌ Their support system blocks us, making communication impossible. Emails? They go into their ticket system, which we can’t access since our account is locked. No way to get help or even a response! This is beyond bad customer service—it’s borderline fraud. If you’re considering buying anything from WHMCSServices.com, stay far away unless you want to risk losing access to everything you paid for. A company that treats long-term customers like this cannot be trusted. 🚨 Avoid WHMCSServices.com at all costs! 🚨
Response from WHMCS ServicesFeb 17, 2025
Originally, we purchased multiple modules under a one-time payment license—meaning we paid upfront for lifetime usage. That is not true if you login into your account you see that you are paying yearly support/updates a couple of times when was before yearly now is every 2 years. You don't see any company offering 2-year Support/update. You canceled your services and said (We dont use WHCMS for a long time) that means you closed your whmcs or stopped use. If you don't want to pay the invoice all you need to do is open a ticket tell not to pay the invoice like all other clients do. This is what I have on my site Free support and updates for the two years. Once that year ends, it sends an invoice to you for renewal. It will be $19.99 for the 2 years. After payment, you will continue to receive support and updates on our module release. If you do not want to continue, you can email us to cancel the invoice - Optional Renewals. My team also tells you when you are ready to use the whmcs again you can also open a ticket and my team will activate your account. Emails? They go into their ticket system, which we can’t access since our account is locked. No way to get help or even a response! This is beyond bad customer service—it’s borderline fraud. That is not true because you can open a ticket in the sales dept that you don't need to login I get a ticket when clients forget their email or 2fa or ask me to reset. They responded with no problem. The problem I see is that a lot of people don't check the TOS or read it that clearly says everything about this. If you have any questions you can also open a ticket.