Whitt Carpet One Floor & HomeReviews of whittcarpetonesalem.com

Overall really good experience. The installers moved furniture and moved it back after. They vacuumed the subfloors after removing each section of old carpet. I haven't noticed any damage to walls or floorboards. The new carpet looks wonderful and is so much softer than our old carpet. Prices seemed good. The only problem we had was with scheduling. We purchased at a busy time of year. We were told that Nov/Dec is their busiest time of the year. When purchasing we were told that they were scheduling out to mid December at the time so if we wanted it before Christmas we needed to order soon, so we did. We were then told that someone would call the following week to schedule the install. It took around four weeks and multiple calls to get an install date set. Ultimately they were able to install when we had originally requested which was before Christmas so I'm very happy they were able to get it completed when they said they would at time of sale. It was however very annoying that they wouldn't set a date earlier despite multiple calls on my part to try to schedule.

We were led to a great carpet for the room's use. And the sales staff, installers and Tess are wonderful. Down side: promised carpet in 4 weeks from ordering which was a no go. Somewhat disappointing. Overall pleased.