RJ
They treat home-owners terribly
This review is as an OWNER, please STAY AWAY. Please go through the reviews here, most of the POSITIVE reviews are by guests, NOT home-owners. I understand the guests experience may have been different. This review is by an owner of the property, not the user. TL;DR This property/guest management company broke the written contract by failing to provide the listed service, partook in multiple verbal abuses towards their client, and consistent unwarranted slander towards my character. This has compelled me to file Civil lawsuit (pending) against this company. Longer version: I had a decent run with them for about half a year with few hiccups but I gave them benefit of the doubt. However, one day my hot-tub broke and this company took forever to resolve this issue. In addition, there was an expectation that I actively partake in resolving this and do most of the work. I do not pay 20% management fee for me to get involved hands-on with my properties. This took such a bad turn because of immatureness of their management and the absurdity of their unearned entitlement that exudes in their attitude and communication. Eventually, this lead them to break section #7 of the written contract and I decided to drop their management service pre-maturely. Furthermore, their legal advisor (in addition to the top-level management) seems like a bully straight out of a dingy high-school and it is impossible to have any grown-up business conversation with them without escalating the situation out of proportions. Of course, I did not want to let a business get away with abusing their clients, unwarrantedly libeling them, and breaking a written contract. I have decided to file a civil lawsuit against this company and report their practices to all relevant regulatory bodies in Portland. This is outlandish and unacceptable on the 21st century and I feel like somebody gotta do something about this.