M R.
Bad management for a B2B company
We worked with them for 20 months. During this time we didn't achieve any of our goals. We were assigned with 4 different account managers and they didn't seem to understand our business or provided us guidance on how to improve the campaign performance (ads, landing pages, keywords); or actually being able to track leads and conversions. Sometimes it took them a lot of time to reply questions (more than a week) and we needed to send several reminders, or we got misleading answers (to set up a "thank you" page per campaign and later we were told that we only needed one page, didn't explain correctly how to use the conversion window, audiences for remarketing wrongly set up...). After analysing the campaigns closely we realised that after that period we didn't get a positive return on any of the accounts. We felt that we needed to push this all the time rather than working with an agency that is saving us time and helps us to successfully manages our ads to grow our business.