Trever H.
Lost order received
I still have not received my order Edit. Contacted by customer service in regard to review. Explained that I never received the item. Customer service while helpful offered to replace the missing item if i removed the bad review. Not the best approach and why I only update to a 4 star instead of 5. If they would have simply replaced the missing item and not tried to report my initial review as malicious I would give a 5. While the experience was rather pressuring from Andrew to remove or update the review....felt like that was more important than actually rectifying the issue....I am happy overall with the final outcome.
Response from White Mountain Ski CoAug 9, 2026
Hey Trever! We shipped your order out on July 25th - USPS Tracking : 92001902673388000087766507 - it's showing it was delivered on July 31st. Please reach out to us and we can help resolve this order. Thanks.