White, Jacobs & Associates is a premier consumer services firm. WJA offers an aggressive alternative to credit repair and debt settlement - Attorney Powered.
White, Jacobs & Associates (whitejacobs.com) has 281 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
whitejacobs.com
Website
whitejacobs.com
Category
Legal Service Providers
Location
Plano, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 21% of reviews.
Latest
Most recent review: March 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Everything that I hoped for is coming true!! The person that I am working with is the best. She has offered some great suggestions!! I am so glad i decided to work with this company!!
Response from White, Jacobs & AssociatesApr 3, 2024
We're so glad you decided to work with us too, Carla! Thank you for the kind comments about our team and we are SO EXCITED that everything you hoped for us coming true. Please reach out to us if we can assist! And if you know of anyone who needs a bit of credit help, please send them our way.
CH
Carl H.
The company has agreed to refund a portion of the fees paid which is a satisfactory outcome.
The company has agreed to refund a portion of the fees paid which is a satisfactory outcome.
Response from White, Jacobs & AssociatesApr 3, 2024
UPDATE 4/3/24 - Multiple attempts have been made to contact Carl, however, he has not responded to phone calls or emails. We are still willing to assist him with reprocessing his file. Regrettably, there has been no communication from his side.
AS
Annette S.
Do not hire White Jacobs to repair your…
Do not hire White Jacobs to repair your credit! I was contacted by Mike who convinced me to hire them to repair my credit. Days after I hired them his assistant Kameron contacted me stating that they sent my dispute letter out and they would contact me Oct 3, 2023, to give me an update. The next day Mike called me and said he would contact me Oct 13, 2023. This had me wondering why was I getting two different dates from people who work closely together. I then sent Kameron an email asking if they sent my dispute letters by certified mail and I also wanted a copy of the dispute letters. She responded by saying yes. Two weeks went by and I did not receive any notification from the credit bureaus stating disputes were opened. I then became concerned that letters were not sent out. So, I contacted Kameron requesting a copy of the certified mail receipt and dispute letters. This is the response she provided:
Goodmorning Mrs. Annette, we sent your first-round letters out on 8/30. We are not permitted to allow the client to have a copy of the audit letters due to copyright infringement. My apologies.
Unfortunately, we don't send our clients the letters that we send out and we don't send out the mail receipts due to protection policy. My apologies for any inconvenience.
I then realized I was scammed and contacted both her and Mike making them aware of my discovery. I am in the process of contacting as many consumer protection agencies as I can so that other consumers will not lose $998 for the first-time fee and then $115 a month. I am so devastated because they both came across like they were really caring and concerned about helping me with repairing my credit. I wonder how they ever received glowing reviews that I assume former clients have left. Protect your money and do not hire White Jacobs to repair your credit. I think they were trying to keep me on the subscription for as long as possible.
Response from White, Jacobs & AssociatesApr 3, 2024
Annette Shaw - We assure you that the service you paid for was being diligently provided. In fact, we were achieving a significant level of results (multiple deletions) in the 1st Round of the process (out of 4 Rounds) before you decided to halt our service. Since the onset, we've been committed to delivering the credit repair assistance outlined in our agreement with you. The owner of our company personally engaged in discussions to resolve your concerns, demonstrating our dedication to customer satisfaction. However, the resolution process is complicated when personal parameters, differing from our established practices, are insisted upon.
In regard to the conflicting dates of communication - please understand that your file is being handled by multiple professionals to ensure comprehensive coverage, which may occasionally result in overlapping communication dates. This is part of our thorough approach to managing your case, aiming to provide you with the best possible service. Our team's varied expertise contributes significantly to the effectiveness of our credit repair process.
Regarding your request for copies of audit letters, while we confirm that these were indeed sent out, our policy restricts us from providing clients with copies due to copyright and protection policies. This does not, in any way, imply that the necessary actions on your behalf were not taken. We operate with complete transparency within the bounds of legal and professional standards.
To be clear, our program is structured as a comprehensive service with a maximum duration of six months, not a subscription model. We do know that other companies engage in an "ongoing" type of service where payment is recurring indefinitely. Our service is completed at the six-month mark. This design ensures that we provide focused and time-bound credit repair support tailored to each client's unique situation. The goal is to offer a complete solution within this time frame.
Finally, we want to clarify that we do not engage in spamming or any unethical business practices. We remain open and willing to continue working with you, provided the approach is reasonable and collaborative. Credit repair is a team effort, and we believe that continued cooperation will yield the best results.
AP
Arizona Property A.
Steve Tansey boosted me to an 801 FICO score
I've worked with Steve Tansey at White Jacobs & Associates for 10 years. Not only did he help me go from not having a credit score at all (No Record Found on my FICO). I purchased everything with cash. In a few months, Steve had my score to 740 and eventually to 801. I'm a Real Estate investor and referred many of my Real Estate Investor friends to Steve Tansey to help them out as well. I highly recommend calling Steve when you are looking to improve your personal credit score.
Response from White, Jacobs & AssociatesApr 3, 2024
What a journey! Going from a non-existent credit score to a 801 is quite an accomplishment! We appreciate your comments about our team and your continued referrals! Please know that we do our very best to take care of our clients. And, as you know, we have been in the industry 10+ years so our experience is a huge asset when it comes to improving credit.
AJ
Amber J.
Great experience
Great experience. Clint was able to give helpfull advice.
Response from White, Jacobs & AssociatesApr 3, 2024
Thank you, Amber! Apologies for the late reply!! If you ever have any questions or need further assistance, please don't hesitate to reach out to us!
CN
Charlie-Nicole N.
Highly recommend
Great experience with Danny! He’s very knowledgeable, resourceful and kind. It’s great to work with someone passionate about truly helping you reach your credit goals. My scores gone up over 30 points since we started amd my life has turned around.
Response from White, Jacobs & AssociatesAug 8, 2022
Love hearing you had a great experience! We appreciate the kind words as well. We really are passionate about helping our clients reach their credit goals. Congratulations on your point increase!! We're here for your continued support.
TF
Temeka F.
I have only been with White Jacobs and…
I have only been with White Jacobs and Associates for two months and my credit has increase a lot. I have been getting preapproval credit card offers in the mail. I applied for a loan about 4 months ago and was denied. I went back to the company last week and was approve for a loan amount of 10,000 dollars with no problems. My credit score has jumped over a 100 points in the two months I have been working with Reggie Berry. Call him he can get you back on the right track. He is awesome at what he do.
Response from White, Jacobs & AssociatesAug 8, 2022
What a great story! Thank you for taking the time to share your success, Temeka. A credit score jump of 100+ is life-changing!! We are so grateful to be part of that experience. If you know of anyone else that needs some credit guidance, please send them our way. Thanks again for your feedback!
GA
Gus A.
These people are the best!!
These people are the best!!! They far exceed services like Lexington Law in quality, effectiveness and responsiveness. They’re worth every penny spent. Their letter cycles are effective at removing inaccurate and deragatory items in reports and took my credit score from poor/ fair to excellent 800+. I dealt with Sally Odum in their company and she’s a sweetheart- very much on top of things and hands on. Highly recommend - don’t waste your time on anyone else !!!
Response from White, Jacobs & AssociatesAug 8, 2022
Your kind words are very generous, Gus. We appreciate YOU taking the time to give us a try. Thank you for noticing how much different we are compared to other companies out there. As you said, we do our best to stay on top of things and we're not afraid to get "hands on" with the process. Thank you again for taking the time to leave us a note.
