White Glove Relocation GroupReviews of whitegloverelocation.com

We used White Glove Relocation Group to move for an interstate move in November. The carrier they assigned us to lost the tv, an antique ladder and a medium size Home Depot box (1 of 11) of goods. Calls to White Glove and the carrier have had accomplished nothing. We are told they are trying to locate these items. In December they actually told me they located the tv and the ladder. They don’t know when they will ship them to us, this conversation was on 12/5/22. They then stopped taking my calls which now go straight to voice mail. This is true of both White Glove and the carrier they engaged AMB Moving and Storage of Garfield, NJ.. I do not recommend either company. When I said I would refer my claim to an attorney the response was “Go ahead lady do what you want”.

Horrible broker company! Poor communication. Items that made it to us were broken and damaged the rest were stolen/lost. Estimate for move was 5k and somehow we ended up paying 11k. Very untrustworthy, scam of a company.

Total scam! Buyers beware. They will lure you with a low moving cost so you can put down a deposit. Then after 48 hours they will do a second "inventory" which will be more thorough to somehow justify the price increase. Then you are stuck because they will say you can't get your deposit back... somehow they feel entitled to keep your deposit even if a service is not provided. So after increasing the price they don't think its justifiable to adjust the clock on the 48 hour cancelation... coincident??? No, just a bait and switch scam.

Took my deposit told me I had 24 hours to cancel. I had not been told of a 5 day non refund window. This was the excuse for not refunding me when I canceled within my window. I have no trust for moving brokers, they didn't have a vehicle truck nor had they confirmed a pick up day or time. I was overdue so kept calling til I found a local trusted company and confirmed a time. They charged me a deposit of $900+ yet I was charged $1,006. I never recieved a call offering to discuss my changing needs. Very deceptive business practice.

This Edgar Cuebas   Mr. Thomas I made a contract with you and you guarantee everything's gonna go to bee perfect and smooth and it will be no extra charge I gave you all the measurement of my stuff the table the couch and everything and I told you. The diner table for 6th chair The company came pick up my stuff it call East West moving company that charged me extra money for the table and couch. The bill was $114.24 i enden pay 1856.52 that morewhat i supost pay. The next step i am callind the DOT and The BBB AND REPORT you guys everyv was Recording.This supposed to be here today 11/6/2021 and I haven't heard from nobody yet what company of professional you running If you have the courage to sell me a product you should have a coverage to talk to me when it's a problem. I recommend you guys please do not use this company they are not a moving company they aren't broker If you get this company they're gonna show up aren't you to work different name company Do not make the mistake I did thank you