Melissa
I placed an order
I placed an order. The website says orders ship in 24 hours. Although I received a tracking number, the package had not actually shipped five days later. The tracking notice still says only a label was created and their own website says the order has been processed and is "getting ready." Knowing I could get another similar toy faster I emailed to cancel my order. They refused, saying it had been shipped even though the shipping information *on their own website* says it has not actually gone out yet. Edited to add: I disputed the charge via PayPal with screenshots showing that item has not been dispatched. I received a refund only after disputing the charge. I really do not like to leave poor reviews but companies should be honest and not say a product has shipped if it has not actually been dispatched.
Response from WhiskertonsDec 12, 2024
Hello, Thank you for your feedback, and we sincerely regret the frustration you’ve experienced. However, we would like to take this opportunity to clarify the situation in full transparency. Your order was processed and shipped within our stated processing window, which during this busy season is just 1 hour. We provided tracking information promptly, and the package was handed over to UPS. Unfortunately, UPS occasionally misses scans during transit, which can give the impression that the package hasn’t been dispatched when it has. While we strive for a flawless experience, carrier scan delays are unfortunately outside our control. Despite these circumstances, we prioritized resolving your concerns. We assured you that your item was en route and even offered a refund as a gesture of goodwill. We aim to go above and beyond for our customers, but the assertion that we were dishonest about shipping the item is simply incorrect. If there’s anything else we can do to assist, we’re here to help. Sincerely, Whiskertons & Team