Sherri H.
getting no response
getting no response. been waiting for someone to answer my call for almost half an hour. there's a voice prompt saying i can press 1 and get a call back but it's not doing anything. chat isn't connecting to an agent either * I called repeatedly - waited over 2 hours. I sent emails. And it took nearly a month for them to respond with a generic reply here. AVOID AVOID AVOID. They're a ripoff. ** I was caller #1 in the queue and #2 on a different phone line, and # 3 and #4 online. I had already spoken to another company, induced vomiting in my dog, and gone to bed before someone finally called. STOP LYING. You were not busy. * maybe your phone doesnt have a queue but your chat does. And I was the only person in the queue and it still took hours to get a response.
Response from whiskerDocsSep 19, 2025
We’re very sorry to hear about your frustration and the difficulties you described. We take all feedback seriously and appreciate your time and attention to help us investigate this issue. At 1:05 AM, our system only shows a single call attempt from your number or to the phone line at all, from any number, and was attempted to be returned at 1:49 AM. Our phone system does not provide queue position announcements, and we were unable to locate any online requests or emails from you in our records. We understand that this may not match the experience you felt you had, but we do want to assure you that we’ve looked thoroughly into the logs available to us. Regardless, it’s concerning to us that you were left feeling unsupported during a stressful situation with your pet. That’s never the experience we want for anyone reaching out. Please reach out directly at [email protected] if there is anything we can do to make this better, or in support of you or your pet. Thank you for taking the time to share your perspective.