WhirlpoolpartsReviews of whirlpoolparts.com

Be sure that you order the correct item before ordering, the company does have 30-day returns, but you will be responsible for paying the shipping back, and they will not help you out with providing a label (I offered to pay for it or have the amount deducted from my refund). I paid $9.99 to ship to me, but to return it costs $80 (with USPS!), because it is an oversized item, even though it weighs almost nothing (it is a glass panel for my oven - I ordered the inside glass panel, when I actually needed the INNER glass panel).

This is the worst experience I have ever had. I have never written a review before but I want to warn people. I ordered a part that said it would arrive the following day or two. After a few weeks I checked in on my order. I logged in and said I had no order. I talked to the super frustrating automated chat that said I did have an order and the part was in the warehouse that it wasn't shipped. I was charged on my card. I called and spoke to someone. They said they would make sure my part was shipped. A few weeks later it still hadn't arrived. I called and spoke to someone else. They said it hadn't shipped yet. They said they would make sure it got shipped. A week or two later it arrived. It was the wrong part unfortunately (which was my fault). I called several times to ask about exchanging it. Sometimes the number didn't work. Sometimes I was on hold for hours and no one answered. Right now I am going through the chat and it said it was connecting me to someone. It estimated 26 minute wait. Here I am an hour later and no one is answering the chat and now the chat bot is asking if it can help me and probably going to reset this whole process again. This whole process has been months. I definitely recommend not ordering through this site...see if you can find another parts dealer.