WhirlpoolpartsReviews of whirlpoolparts.com

I contacted the company asking if a certain part would fit in my refrigerator. They confirmed it would and when I received it, it did not fit. I now have to pay return shipping on a large part. I contacted them a few times asking if they would pay return shipping and I will exchange the part fort he correct one but they said no. The customer service is terrible especially since they confirmed the part was correct and would fit with no problem.

I ordered refrigerator door handles in stainless steel they came in Black. The order was wrong another order came in and it was the wrong part and I had to pay to send that back. Then I ordered refrigerator handles and they were defective the screw would not go through it was bored incorrectly therefore a screw. Could not go in properly to attach. For the grand finale your employee Leticia couldn't realize that I was at my Wit's end and tired of calling Whirlpool to do something I had already mailed pictures of this asked for replacement part no such luck they are incompetent. your employee Leticia is very rude and once I was tired of her trying to just pass me off or just give me my money back instead of giving me the part that I deserved that I paid for. She began to call me a child and tell me how I needed to act like an adult because I was tired of the lack of care and concern from your customer service very rude. She was very very rude how dare you talk to me the way you did Leticia.

My machine stopped working within a few years of purchase. The customer care team was not bothered about my complaint. They were not ready to replace or repairs the machine.

The website has an Irish URL but they ship the parts from the UK. So you will get hit with additional customs charges. This is incredibly misleading.

I ordered two refrigerator drawer replacements for my Whirlpool unit in December 2020. I received no updates but whenever I checked my order status online, an estimated backorder date would continue to slide, month by month. After nine months, I requested an update (18SEP), and the live-chat representative (Jessica) would only read me new estimated backorder date. When I asked if the "factory" could be contacted for more information on whether or not the item was being discontinued or if it would ever show up, she ignored the question and give me an ultimatum to either cancel the order or wait. Terrible customer service employees and terrible logistics. I will be avoiding Whirlpool products from now on.

Whirlpool ships new $1700.00 refrigerators without some of the door bins and shelves. I go online and see they want $60.00 to $71.00 for the chintzy plastic bins. Other parts -- they don't even offer. Buy a Frigidaire. Followup - The refrigerator section does not include an air filter in the air intake. You have go on the hunt and buy one yourself...

Ordered a part in early December 2020, which they said was in stock. They FINALLY shipped it in May 2021, without seeing if I still wanted it, and wouldn’t cancel the order (I don’t even own that appliance any longer). TERRIBLE shipping and customer service!! Would never order from here again!!

Website had part listed as in stock. 2 year old dishwaser. On October 25th 2020, website said order now for part to be shipped October 28 - November 17th. Part ordered October 25th 2020. Paid for part at time of order. Remained patient due to Covid-19. Family continued to was dishes by hand. May 12th 2021, called Whirlpool Parts and was told item was on backorder and could be in stock in July or could be longer. Buyer beware!!!