WhirlpoolpartsReviews of whirlpoolparts.com

Same as every other experience. Phone system hung up on me 3 times. I selected the option for a call back. It came over 4 hours later. I didn’t hear it. No message or second attempt. I will never try them again.

Horrible or non-existent website or customer service. Stayed on hold twice, only for the automated phone system to just hang up 3 times. Online chat was same- never answered after waiting indefinitely.

Customer service is non existent. Received dried up dishwasher touch up paint. Called the 800 number and no one answers day after day. Wrote in excess of 15 emails and no response. finally got a refund less the shipping. Given the paint was defective shipping should have been refunded. Run do not walk from this joke of a company.

Terrible company won’t speak to you on the phone. Customer service really sucks. Sent a part that I can’t use and they refuse to return it. I would’ve been happy to purchase a new one from them unfortunately they’re morons. Don’t waste your time with this company

Our stove burner broke, called them for suggestions on what could be wrong. They said its the main wiring harness. So we ordered for $175 through them. Tried it, did absolutely nothing different. Now they wont take the return. Did a search on google and found out its a simple $50 fix

The order results may be wrong... I unfortunately ordered the incorrect part because it came up in the results. because it attempted to be installed... was not even installed because the part looked different, they will not refund. The shop with confidence is bull... horrible customer service as well. Rude guys for sure! I am replacing my appliance completely so i never have to deal with them again!

Ordering replacement part- horrific experience I spoke with customer service before ordering replacement part for KitchenAid refrigerator. The part came late, and I had to reschedule the appliance repair person. The part was not correct. When calling for a return, I was told that I had the wrong model number on the order yet the replacement part was correct (not sure his point). I told him that the bottom metal on the refrigerator would have needed to be cut to use the replacement wheel- which I wasn't doing. He said that I was 24 hours late to meet the 30 day replacement period. I told him I wouldn't have to reschedule if the delivery had been on time, and unfortunately, repair appointments at the holiday are difficult to schedule. I am stuck with an $80 part that didn't work. DO NOT order from this company.

Awful and rude. Transferred me from one department to another then transferred me back. Then the 3rd person I talked to was extremely rude and talked to me like I was dumb because I needed to speak with a technician and when I asked how to do that he said he doesn’t know because it’s not his department and he hung up on me.