WhirlpoolpartsReviews of whirlpoolparts.com

If I could give a zero…I would. I recently broke one of the gas stove grates by accidentally hitting it on my counter when I was removing it to clean the stove. I called Whirlpool and was told that they would see if my warranty covered it. I submitted all the forms over a month ago via email and no one ever replied. Even to the follow up emails. I also called Whirlpool to pay for them outright and was hung up on several times after waiting on hold. No one ever picked up. Horrible experience. Horrible service. Waste of effort.

Ordered a part for my dryer, Went to check tracking and no info. My bank account was charged, but whirlpool says there was a problem with the payment. I called the bank, they said there is no issue. I contacted Whirlpool again. Got the silent treatment. So they take your money but they dont send what you paid for. Thieves

terrible, they will send you a wrong part THEN fight to not refund.

My Whirlpool gas stove knobs have warped and cracked open so that they do not accurately control the flame. My current parts are plastic. Ordering a replacement knob is now $59 + shipping + tax resulting in over $76 for one plastic knob! (The rep I spoke with didn't know what the replacements were made of.) In 2021 when I replaced 4 knobs on a Whirlpool gas stove in an earlier home, the knobs were $28 each. Thus, to replace all 5 knobs would cost over $325 while a new gas stove at a local appliance store is advertised at $699 - knobs almost half the price of a new stove!

I wish I could leave a 0 stars. I only ordered direct from them because I wanted to make sure I had the right part for my model. They sent the wrong part and now I have to pay to ship it back to them. This is why people order from elsewhere. Do not order from them. The customer service is horrible.

If I could leave 0 I would. Do yourself a favor and pay a few extra dollars to buy your parts on Amazon. The customer service is trash. The part didn't fix my issue, and rather than help me out in any way their only response was "oh check our policy, the part is used now so we can't take it back". The fan is in immaculate condition, I plugged it in, didn't work so I put it back in the box. Garbage company.

AWFUL company to deal with. Their website is misleading and their customer service is DREADFUL. I would NOT use this website company ever. Note that Google will not allow you to give it a Google rating - which I don't know why. Check out this company on other review websites and save yourself some time by using another company.

I should have checked TrustPilot prior to buying from this website. Whirlpoolparts.com was the only "new" site I've purchased from in a long time. Lo and behold, literal days after I made a purchase, my credit card information was compromised. Still haven't received my part either. TOTAL SCAM.