Lanesha W.
Don’t Do It.
Wouldn’t recommend. Highly contemplated whether or not on leaving a review, but it’s caused an inconvenience since I have received my car back. Brought my vehicle (2018 Mercedes-Benz CLA350) in to Wheel Wizard to have it checked for a crack in the rim, right before new year 2025, because I was going to get on the road and travel for the holiday. I asked if they also did balancing because the car shook a bit when accelerating speeds. The gentleman in the office that assisted me, stated that all of my rims “are probably bent which are causing the shaking”. Being a woman that knows very little about cars, I took his word for it, but also squinted at the fact that I have been told several times on random occasions from men that are aware of cars that it’s probably just in need of a balance when a car shakes at high speeds. He proceeded to offer to have the other rims checked and when he returned, stated that they all indeed were bent. After hearing of the price it will cost to repair all four, I definitely declined but was charged for them to be checked. I agreed to have my one rim that I initially came in about repaired. The base price was $240, however I was then told about 10 min after taking the car back that I had three cracks in that rim, so it’ll be an additional $50 per crack. I thought that was a little expensive, but I was in need to get this repaired within the next few days. The car was done same day which was a Friday (12/27) when I picked it up. On the following Monday (12/30), after very minor driving, I scheduled an appointment with Express Oil Change to get a balance because I was leaving town extremely early the next morning on 12/31. Once I arrived, I was almost turned away because the mechanic brought me back to his work area to showed me the work that had been done on my rim. And OMG it was awful work. Looked like amateur work. Clunky & just slapped on there. The mechanic proceeded to let me know that this was “NOT a great job at all” especially for the amount that I paid and he almost turned me away from being able to get my balance. But he did it to see if it’ll resolve my shaking problem and the vehicle stopped shaking at accelerated speeds, thankfully. Everything was great for my trip, arrived back in Atlanta and there was no issue until last weekend (around 2/15). A little over a month and a half from the repair). The tire pressure begin to rapidly go out of the same tire again. I assumed that it was the tire, so I went and attempted to have a new tire put on. The mechanic that attempted to change the tire, alerted me that the rim was the issue and not the tire. So fast forward to today (2/20), I finally got some sense in me and took my car back to Alloy Wheel Repair Specialist in Norcross/Peachtree Corners, who I’ve utilized in the past for other rim repairs (not this specific rim) and they did a phenomenal job. I only chose Wheel Wizard because it is a short distance from my work & a bit more convenient for commute in that short period of time. When I arrived to Alloy Wheel Specialist, I let them know the issue and showed them the photo that I had taken from when the mechanic was about to do the balance on the tire back in December, which I’ll attach to this review as well. They immediately said “THAT’S A PISS POOR JOB”. And proceeded to tell me that the welding was not supposed to be where it was placed, it looks sloppy, and I may not be able to repair it and may have to get a brand new rim because of it. I was immediately shamed & disappointed, because I had just paid Wheel Wizard to repair the same thing that cost me $340. My quote for Alloy Wheel Repair Specialist, IF it can be repaired, it’s only going to be $160. Drastic difference. But if it cannot be repaired, I’m looking at $700 or more in replacing that wheel because of the piss poor job of repairing that I received for that same rim/wheel at Wheel Wizard. I feel like I was gotten over on because I’m a woman and not knowledgeable of vehicles. Only gave a one star because of it being OK to take my trip. It has been a nightmare ever since.