Serving the wheel and tire industry since 1992 in the retail and wholesale sector. During that 20-year time span we have developed strong partnerships with the brands we distribute, assuring that our customers always get the best possible deal. Our staff consists of SEMA Certified wheels and tires specialists eager to chat with you regarding your specific needs and available for fitment advise.
Wheelhero.com (wheelhero.com) has 70 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Showing 24 reviews with 1 star · Clear filters
brian B.
I have called, chatted and texted since Dec 6th (one week) to buy a set a specialty wheels and rims. Crazy that I have to beg them to be my vendor when I am looking to spend upwards to $4K. I wonder about the others that are spending less or already spent and can't get the service they are promised?!
Janelle G.
Sold me 4 year old tires. I was looking for 20" rims and tires and the website switched to 22" and I did not notice and got 22" sets.They did not seem to care when I brought it to their attention.
A F.
Was not satisfied the least. I'm telling him what was wrong with my order and he's trying to tell me something different. Their Customer service manager who's name starts with S and rhymes with EVEN must be the owners son because the attitude and entitlement I got from his replies are beyond how a customer should be treated.
Matthew R.
I had some wheels in my cart and was considering making a purchase. Being my purchase is over $3k I decided to do my homework and check these guys out. On their about us page they claim to have a 50,000 square foot location and show an image of a huge building. They also claim to be in business since 1992 but the domain was registered in 2013. When I google the address on their footer it's a much smaller location (don't take my word just google it). It's impossible these guys stock all these wheels out of this super small warehouse, this is nothing but a drop shipping operation. I'll stick to TireRack, they're only $38 more but at least I know I'm buying from a reputable company that actually stocks wheels and doesn't drop ship and lie about who they really area.
Response from Wheelhero.comNov 21, 2024
Are you out of your mind? We have a 50.000 sq foot warehouse and you are more than welcome to stop by and visit us. We mount and balance wheels and tires and have been in business since 1992! I strongly believe all you want to do is to harm business that is working hard to please customers like us.About the domain, I don't know if you are aware that the interned was not existent in 1992 when we started. we started as a brick and mortar place and move on to sell online many years later.
Chuck
Biggest SCAM ever!! Do not purchase from these guys. They sent me the incorrect rim after confirming the correct rim i needed with a agent. Gave them the year make and model a d they sent the incorrect one. I didnt realize it was incorrect til after i paid a tire shop to put a tire on and when i tried to put it on the car it didnt fit. Had to pay againto get the tire off and when i spoke to a agent they apologized and assured me ill get a refund when i send it back. I sent it back and now the customer service agent over email is telling me they cant send a refund due to some sort of damage to the rim… whats that got to do with me if the post office or tire shop scratched up the rim haha.. thats insaaaaane these guys are a joke! They robbed me from a item and for my money haha..
Response from Wheelhero.comNov 20, 2024
We are sorry, but unfortunately the tire shop you brought the wheel to be mounted destroyed the wheel and they should be the ones receiving a bad review, not us. We sent you a brand new wheel and received back a destroyed wheel. Please can you reach to the tire store and ask them to pay for the damages they created? Thanks
Joshua J.
I purchased a set of rim (4) from them and we are in the same state as their office. We realized we made a mistake and needed 1" wider rear tires, i expected to pay for shipping. But it took them forever to respond to my emails and each one said "usually 10-40 mins return time on emails" and it took them 5 days and I was told to call the office and they gave me the number. I could only get the sales department and they took my order number and said returning shouldnt be an issue and look out for an email from their return team. The email came about 20 mins later and said I was responsible for shipping AND a 25%(!) restocking fee on unopened brand new rims. What kinda scam is this? That is nearly $400 plus shipping. I am not impressed. A business is defined by how they address customer issues, not how they take care of easy transactions. I was trying to give them more money and send them more business through our shopts but they clearly dont want to work with us so here is your review.
JOHN W.
They have garbage quality, stay far away from this scammers. Don't do it!!!
Farnsworth A.
I purchased a wheel and tire package. When I received and unwrapped my wheels the tires looked as though they were used. The front lip of the tire that meets the road was rounded and the back was higher. More squared off. So when you stand the wheel up, it falls over. And also as he stated, you’ve been warned. Customer service suggested I needed a wider tire and could provide a set for another $500. It doesn’t matter if a tire is skinny or fat, it should stand on its own if it’s a new tire. I took the wheels to a Goodyear Tire Center and a Tires Plus and they both said they were used tires. As the other gentleman stated, I’m thankful I can purchase another set of tires and try to sell these at a discounted price. But what of the people who cannot. I will definitely not order from wheelhero again.