Wheelhero.comReviews of wheelhero.com

Absolutely horrible experience, advertising says most orders ship same or next day. When I called in my order the guy was great and helpful supposedly sending free wrench and a t-shirt well. After numerous phone calls and false promises still no shipping info after 8 days. Yet they took my money the same day. They sent me a tracking number 2 days ago, I called shipping company because tracking number wasn't showing as good. Shipping company says they haven't even recieved an order from them to pick up my order. Everyone is good about making you feel special but doesn't do much good to feel special if you dont get your order. Pricing is great if you could just get the product you pay for.

Terrible from start to finish. Did my order come, yes. However, they didn't include the aftermarket wrench that I paid for and I had to reach out to have them send another. On top of that, I questioned Steven, my sales rep, about what tires and wheels I should purchase. I made sure that the wheel package I purchased would not rub at all. He confirmed that it would. I installed the set on my truck and they rub, bad. I had to cut out nearly 8" and some metal for them to fit without rubbing. I reached out to customer service and Scott was horrible. He kept saying "we've installed these tires on truck like yours and there's no rubbing" excuse me sir, why would I cut my truck if I didn't need too!? What a joke. He offered me a $100 credit which was also a joke. I spent over 4 hours cutting my truck and sanding it down and that's what the offer when they lied to me to begin with!? Save your money and go purchase your tires somewhere else. They're terrible if anything goes wrong.

The employees I have been in contact with operate a very shady business. once you purchase your wheels you get no help if you have a issue with a wheel. you can call and you get rotated from one person to the next via the same phone number, than you leave a message and no one will call you back. WARNING do not purchase from these scam artist as you will be stuck with what you get if you have a issue or not. An emploee promised to send out wheel centric centering adapters never received and was not able to get back in touch with him. He indicated he was the manger, his word is like fools gold, WORTHLESS!!!

Terrible service Scott won’t help you after they don’t fulfill orders All contact stops once you pay and they don’t ship anything

Customer service is non existant. Didn't include half the order after inquiry via chat. Tried to cancel order 20 minutes after submittal and was told a $175.00 restocking fee would apply even the order didnt ship until 3 days later. Steer clear...

DO NOT ORDER FROM WHEELHERO.COM!! The site and their stock is not updated. I was sent the wrong tires and am currently in a PayPal claim just to return the tires. They refuse to send return information to give me a refund. They have been the worst customer service team I have ever worked with. Zero communcation, except for when they lie and say they are sending you a return label and never do. They will also lie and try to get you to close claims without a refund. SCAM. Edit in response to Wheelhero. They continue to lie.... they sent the WRONG tires. NO ONE "picked them up" STILL AWAITING REFUND.

Ordered a set of wheels December 5, installed them December 12. Installer found one wheel out of round. I emailed immediately, but stopped receiving replies. I called and emailed again many times before getting a return label mid-January. Then the replacement wheel was shipped to the wrong address (in another state!). By the time I got the replacement 2 full months had passed! Had a much better experience ordering for my other car at TireRack.com.

I ordered a set of wheel at the beginning of January, got updates for about a week and it has been radio silence for past 12 days.