Hanieh Y.
Disappointing Experience
We ordered 2 Daphne sofas in hamstead oyster, and medium cushions. The sofas look nice from afar. Once you sit on it, the “medium” cushion is VERY plush. Definitely wouldn’t recommend if you don’t want to sink right into your couch. My lower back aches after sitting on it for 5-10 minutes. The fabric was originally nice, but only after 2 months it’s starting to pill. The overall weight of the sofa is also too light because if you don’t have it up against a wall, it’ll move around on you. Overall very disappointing experience and Shocked that there aren’t any bad reviews online based on our experience. We had really high hopes and nothing worked out.
Response from What A Room FurnitureFeb 21, 2026
Hi Hanieh, Thank you for taking the time to share your feedback and I’m really sorry to hear that your purchase doesn't meet your expectations. Cushion feel is very much a personal preference. What feels "medium" to one person can feel too soft to another. When we were standardizing our firmness levels, we gathered a ton of instore survey data to set our Soft / Medium / Firm scale. Most customers who choose Medium finds it aligns well with their expectations, and online reviews generally reflect the same. With that said, we completely understand this doesn’t change your situation, so we’ll reach out directly to see if there’s anything we can do to help make your sofa more comfortable. Regarding the fabric pilling, I want to reassure you that this is normal especially during the early stages of use. The Hampstead fabric collection has a looser weave, so some fibers naturally work their way out and shed at first. Pilling at this stage is considered cosmetic and not a sign of bad quality or low durability. Once loose fibers are removed, it typically slows down or stops altogether. Like many other customers we recommend using a small fabric shaver (available at most hardware stores or on Amazon) as an easy way to manage it. We also recommend using an area rug or rubber/non slip pads under the sofa legs to help reduce your Daphne sofa from sliding. The sofa’s weight has little effect because we place plastic furniture glides under the legs to protect the floor from scratches. This is very common for almost all furniture. We’d really appreciate the chance to make this right. If you would like, please email us at [email protected] with your order number and photos of your cushions and fabric. Our team will review them and go over in more depth if there are more options include pricing if you’d like to switch to firmer cushions for a more supportive feel. Thank you again for your honest review and for giving us the opportunity to improve.