WetVapes.comReviews of wetvapes.com

Response from WetVapes.comJun 5, 2025

Samuel, thank you for your order and feedback. We truly apologize for the delay with your shipment. While we typically process orders the same day, in your case, we had to locate the item from one of our different locations across WNY, as it’s an older device and not readily stocked at every branch. We understand the inconvenience this caused and appreciate your patience.

Response from WetVapes.comOct 9, 2024

Thank you for your feedback. Upon reviewing your order, it was returned to us because the address provided was incorrect. However, we promptly reached out to you and reshipped the order at no additional cost. We always strive to ensure our customers have a smooth experience and appreciate your understanding.

Response from WetVapes.comOct 9, 2024

Thank you for your feedback. We have proactively issued a refund for the products, though we would like to clarify that these items do not expire, and we ensure all our products meet the highest quality standards. Additionally, we did not receive any communication from you regarding this issue through our customer portal, email, or phone. We always encourage customers to reach out directly so we can promptly address any concerns.

Response from WetVapes.comJul 5, 2024

Hi Jessica, I see that you have selected 2-3 business days shipping and here a screenshot : https://shorturl.at/932MN JFYI: We never offered express delivery or 1-2 day delivery; all our deliveries are within 2-3 business days. Regarding the Vandy Vape starter kit, we would be happy to assist you. I couldn't find any support tickets under your name. Please open a support ticket by navigating to the menu and selecting "Order Issues." Our team is committed to resolving this for you promptly and efficiently, and we take pride in our excellent exchange and refund policies. Thank you for your feedback and we apologize for any inconvenience you experienced with your order. Best regards, WetVapes.com Team

Response from WetVapes.comJul 5, 2024

Harry, Thank you for your feedback. This ticket was actually resolved and a refund of $13.50 was issued to your card on Jun 7th. Regards, WetVapes.com Team