westward360.comReviews of westward360.com

They are lucky I can’t post the pictures of the conversations and lies they tell. They even had the nerve to respond on Google then remove their response. They owe me $221 that was their mistake. They overcharged me at some point. Couldn’t just apply it to my account but instead offered me a check refund. They said it would be sent out January 12,2026. Well today is February 28, 2026 and there’s no check. Do NOT trust this company.

What a failed, horrific company. I called Westward 360 and complained that a neighbor was constantly blasting music in his backyard, with the bass vibrating our walls and floor, which is on a concrete slab. I also called the sheriff's department, who went to the neighbor's house and issued them a warning. I later received a letter from Westward stating they received a complaint about me playing loud music in violation of some article. This useless HOA mistook me for the violator when I am the one who filed the complaint. I responded to their letter explaining their mistake and requested an apology and for them to remove any notes in my file claiming I violated anything. If they fail to respond, I will complain to the Attorney General's office. What a useless, careless, greedy company. AVOID AT ALL COST!

I was charged a lease administration fee of $175 on my unit which is leased, no such fee is in the HOA house rules. It is their job to manage the building on behalf of the HOA, I have no contract with them nor did I ask for any service, It is not the function of Westward360 to dream up and apply fake fees, They took money without my authority under the guise of a fee, a month later after I raise a storm I get an email saying this fee will be charged...as if a message from them after the fact provides some authority, they don't get it, they cannot charge me or anybody else anything....ever

At first, our property manager Elizabeth Ortman was responsive and informative. That quickly changed. Don't use this company, they are poorly managed. Elizabeth 'works' from home, is rarely on site, takes months to address problems with homeowners, if she does at all. Her manager is no better. She is unaware of specific state laws that apply, gives legal advice regarding contracts that we are now stuck with, the list is long. We are not a small property, over 300 units and have deteriorated ever since switching to them. I can't wait to get out of our contact.

W360 is underwhelming at best They outsource almost all work - this means that you will probably have to deal with someone reading a script (who has their hands tied on almost any task) in the Philippines. They charge VERY high fees for little to no work on mundane administrative tasks - they charged me over $575 when I rented out my unit - even though they had no involvement in ANY of the process. Another instance was for them to fill out a form when I was getting my unit refinanced: they had a 3rd party company fill out the documentation with info that they manage - and I had to pay $535 for this. They use automations to deal with most coms, which can be ok if done right - but their automations are generic and don't help solve any issues. I asked for a copy of the contract with my HOA, after a month of back and forwards, they provided me the original contract from 2014 - nothing else. Every interaction I've had with them has been a struggle and usually results in NOT getting what I'm requesting. Additionally, on a bigger scale, they have let fire safety standards fall behind by 2+ years for our condo association. IMHO, this company should be red listed because they have cut so many costs on people in order to pad their bottom line - that the service is sub standard.

We called our property manager (Alicia Smith) at Westward360. We explained two issues to the gatekeeper since our property manager was not available to take our call. One involved a violation of the city ordinance and federal regulations concerning mail delivery; the other was a violation of the rules and declaration of our association. We explained in detail what had transpired and even provided a picture. We were informed that either she or her assistant would return the phone call within 24 hours. As the weeks go by, we are still waiting for her response. Because of her ineptitude, we took matters into our own hands by not only calling the police but also informing the Board President on these issues that the property manager did not proactively address. As a result, the police delivered an ultimatum to the homeowner which was immediately acted upon, and the Association Board has been apprised of this dereliction of her duties. To date, we have yet to have this continuing violation addressed by our property manager.

Westward360 is the management company for my condo building I moved into last summer. It’s a steam heated building, with the heat managed by Westward360. Despite two months of requests, begging, and evidence, they refuse to raise the heat to a decent level. This morning it was 59 degrees in my condo. Yesterday evening it was 62. And it’s not just me. I contacted 3 other unit owners, and all said it’s cold, and has gotten colder over the last few years.

Beware of this real thief company. I have a commercial building next to this management company for a condo HOA managed by Westward 360. They agreed to park their tenants' cars in my parking lot for two nights and agreed to pay $500. Their tenants parked in my lot for continuous two weeks which bother my own tenants. After that, I was keep reminding them, but Jamie Taylor. property manager is not responding at all. I am engaging my attorney to give them a lesson. I don't know how this management company is treating with others.