WestinstoreReviews of westinstore.com

Beware of purchasing from the Westin Store. We have two heavenly beds that we purchased in the US and decided to purchase a third one from the Westin store European site. we received the bed and slept on it for a few days and it felt like sleeping on a concrete slab! Not the same bed as the heavenly bed in the US. We are now attempting to return the bed and they informed us that they have a 14 day return policy! how is that even possible for a bed! will never purchase from them again

DON'T WASTE YOUR MONEY. I PURCHASED THE FEATHER DOWN PILLOWS AND THEY ENDED UP BEING THE WORST PILLOWS THAT I HAVE EVER SLEPT ON. THEY ARE NOT THE ONES USED IN THE HOTELS. THESE ARE COMPLETE KNOCK-OFFS OR JUST CRAPPY (COULD NOT USE THE WORD THAT I WANTED) PILLOWS. THE FACT THAT THEY CHARGE FOR SHIPPING WHEN YOU'VE SPENT OVER $200.00 IS INSANE, AND TO RETURN THEM, YOU PAY THE COST.

Worst buy I have ever made. Worst company I have ever dealt with. Worst pillow. Worst return policy. This company should be prosecuted. DON'T SHOP FROM THEM. TRASH

As a long time Marriott/Starwood customer, I stayed in Marriott's for 2 weeks in Italy in December (St. Regis Rome, Westin Florence, and Danaili Venice) , then my b/f booked a week in Westin Vancouver for us in Jan. In Vancouver, my dog loved the dog bed so I ordered one via the Westin online shop. What came WAS NOT the bed in the Vancouver westin - it was smaller, lumpier, and tacky branding on both sides. My dog hated it. Come to find out, they won't pay for return shipping for this bait in switch scam. Being so bulky the this cost me $95+. We are voting with our wallet and going back to Hiltons and AirBnB for our upcoming Spain / Portugal vacation in April, and Delaware in September. So disappointing Westin!! Don't fall for the Westin store scam.

I ordered and paid for my bedding and mattress and box spring. I finally received them after having to call a few times. The mattress and box springs were different colors and the box spring had a big, black stain on it. The delivery drivers took pictures and told me they would be in touch. I've never heard a word. I called Westin and they said they wanted pictures. I told them the delivery person had them. I was told they would be back in touch within 3 days. Called again - was told they would check again and probably just do a refund on the box spring. I told her I could live with that. I've called numerous times since - it's been over a month now - and I was told they were remaking it for me and would have a new box spring delivered. I've still not heard anything. What a SCAM!!!!!!!

The quality of the pillows are the same as any other store that has pillows. I ordered from them and wanted to return them because of the quality. I knew that when I returned the merchandise that they would not refund me the shipping but I too had to pay to return them. Do not purchase from them directly use Amazon.

Terrible experience I ordered the “Heavenly Bed” and a complete linen set. First of all, the wrong size bed was delivered. “They could not locate my bed” (!?!) and I had to keep mailing and calling them so many times that it became frustrating. No compensation was offered initially and I was not allowed to speak to a manager nor director. I then received my bed but the plastic covers that it came in were so dirty that the delivery people messed up the mattress and even the wall. The bed itself has NOTHING to do with the original. This is NOT even close to the quality you find in Westin hotels. The linens are a complete joke. A first duvet cover had tears in them and was replaced without an issue. After washing them at 60 degrees they SHRUNK a lot ! Westin Hotels (Hotels at Home in France) said that the manufacturer advised to wash them at 40 degrees ! Another complete joke. Who washes bed linens at 40 degrees. They shrunk so much that at least 25 cms of the duvet would show ! The bedskirt on the other hand was way too large. I was advised to wash it at 90 degrees ! Lol It did not shrink. The pillows are of a doubtful quality especially seeing how much you pay for them. The pillow covers do not fit nicely and the pillows always come peaking out during the night. This whole story started end of March 2020 and lasted until the end of 2020. I have miles and miles of mails that show that this company should not exist. Buy from a reputable local bed store ! Don’t become another victim of their shameful abuse of the Westin name, (which by the way, I find to be great hotels) Be careful, the same group also sells W, Westin, Marriott and Sheraton beds. However, I cannot say if these are any better but it surely raises some serious concerns.

Le plus mauvais service client que j'ai expérimenté de ma vie au mépris des lois de la consommation française . On joue avec nous depuis 6 mois pour éviter de reconnaitre la défectuosité d'un matelas . Nous allons être obligé de prendre un avocat du jamais vu pour une chaine internationale .