Angela K.
Customer service needs tune up
I like that you can get your product practically by the next day. I love that. However; when it comes to receiving defective products, they need to work on it. I purchased some saddlebags and got them the very next day! When I was able to actually start to install them, I think three days from arrival, I open the box and inspected all the parts for my new saddlebags. One of the pieces was defective. I called the manufacturer - went totally no where on that because on the website they do not tell you that the company is now under new management. The manufacturer of these saddlebags don't even have parts. I was told that I would have to buy a whole new set of saddlebags!!! UNBELIEVABLE RIGHT?! The store representative of West End Motorsports, which I will refrain the name, he told me that he will send me the new part that was defective after I sent him pictures via email of the defective part. So I waited and waited for a week and then I thought I would reach out to find out the status of the new part. Another rept. answered my question to tell me that I had to send the defective part to them first. This was the first I heard of this. No one called me back or even emailed me. So now I'm stuck with a defective part, sending the defective part back to them, IDK, would probably take God knows how long. So now I have saddlebags that I can't use because of poor communication on their part.