westbayinsurance.comReviews of westbayinsurance.com

Don't bother. My husband was added to my car insurance quote as an additional driver however as his own previous car was in an accident, no fault of his own as the other car crashed into him, apparently they couldn't provide me with my car insurance because of this. Ended up getting better cover on line 2 mins later anyway so they did me a favour in the end.

Markerstudy "insurance" plc Gibralter" changed their name to West Bay "insurance" in January 2022 due to more than 100 one star reviews on Trust Pilot - verified by the UK Financial Ombudsman West Bay have adopted a bad business practice in not answering calls to its call centre - cutting calls after 120 minutes - even whilst speaking to staff who will not call you back. West Bay use three separate entities including Sedgwick to take initial phone calls. Then an obscure "Portal" to take your claim details. At no point will they acknowledge their emails. However they hand out £200 cheques with a long "apologies" for not processing your claim - and then they still do not process their claim. The UK Financial Ombudsman accepts these payments as "Good Faith" practice !!!!! when it obscures that they delay payout forever, mine took 370 days - they just demand collection of your vehicle by Copart (20 phone calls - to which I answered "No - they have not sttled the claim - please stop calling me!" - the third part of this process to deny the customer who bought the policy any satisfaction