westbayinsurance.comReviews of westbayinsurance.com

If I could give minus stars I would. Ive found out the accident i had nearly 2 years ago has been blamed on me, despite me having cctv footage of the accident showing the wagon indicating right and then turning left and taking my front end off. This clown company didn't even bother to view the cctv footage from the garage where it occurred. Im off to seek legal advice and also contact the insurance ombudsman.

Absolutely diabolical service, still chasing a result from an accident where the Law Court found in my favor an awarded full costs to me and my insurance company, with the other party accepting full liability. Westbay have withheld the monies paid via the Solicitors, I have received my excess back, however Westbay are still in denial, shockingly unprofessional behaviors and bordering on fraud.

After a year of dealing with this cowboy outfit i have had to issue court proceedings at great expense for the loss of my once beautiful Ftype Jaguar. How can a firm like this still be active!!!!. Will now be pushing to get this company struck off if its the last thing i do.

Absolutely unbelievable I got into an accident that wasn’t my fault told insurance but even they blamed me. I had to pay big money my Tesla was a write off even tho it was a scratch now I drive a 2010 fiesta base model. My life has been downhill ever since I joined

Keep it up with the same . captain sudheer and shubham were absolutely fantastic. Good service good attendance.thank you .I can definitely recommend this

Omg, got written off nearly a year ago, no fault. A guy lost a wheel on his van and crashed into ME! Just gone to re insure to find out this company haven't closed the claim, put me at fault and its affected my no claims, absolutely unbelievable. Police attended, guy got a driving course. Lost for words! Over an hour 20 minutes on phone to receive a message to say my car wasn't damaged, and I don't need to make a claim, or to ring a number if I do. Its been like talking to a 1 year old. I can not believe a company is able to act this way. Now off to speak to the ombudsman and solicitor!

Murky , underhanded and deceitful group of companies. Who are west bay? it’s a USA insurance outfit. I took my policy out with the household name SWINTON IN THE UK. I had no idea who Markerstudy were or west bay. Put my claim in because my new roof had succumbed to wind and rain and my claim is turned down with no evidence from them at all. Belligerent staff insulting me when I called. I am a 68 year old disabled widower and for two months I have had to tolerate rain coming into my home from my ceiling. I am insured ,but what for? They just pluck excuses not to pay out of thin air. It’s made me severely depressed listening to rain every night dripping. It’s water torture. Do they care. Do they hell. 100 % justified claim , but they are not budging. sent them evidence of lifting roof, wind speed 60 mph, wind direction totally ignored my desperate cries for help. Inhuman .

I insured my vehicle with the RAC because of their name, wrongly thinking they would offer a great service but NO, they weren't interested and gave me the underwriters phone number, WEST BAY/MARKERSTUDY, never ever have I dealt with such cowboys, I complained to the RAC as it was them I paid but they couldn't help, West Bay told me my car was a right off without even seeing a photo, when challenged, they said parts were hard to come by given its age, its 12 years old with extremely low milage. October 2023 was when the accident occurred, my vehicle was fixed in January 2024, I was refused a courtesy car, Enterprise then called me to see if they could give me a car but because I had been told it was a fault claim they couldn't offer one either. Neither of us were at fault, the highways confirmed and sent an email confirming that traffic lights were not working, we both left on a green light thus causing the accident, how is this a fault claim? I received a letter which stated I should of taken more care, you go on a GREEN light. I was told to go to Richardsons the nominated garage to see if the car could be repaired, on arrival, I was told by a lady eating crisps on reception that I was early and the surveyor was at lunch, not a problem, waited, tried to make conversation and was pretty much ignored, made to feel like an inconvenience, the surveyor took all of five minutes to look at the car and said he couldn't tell me anything, it was a bumper for goodness sake. I got a quote from an independent garage who were eventually approved after me calling them again for an update, the garage was challenged saying it should be written off, West Bay were told that a payout would be less than the car was worth. Over three months to get a bumper fixed?, I wouldn't recommend anyone to use the RAC or any other broker that uses West Bay/Markerstudy, their staff do not give out their surnames, not allowed to WHAT? minus 0 out 10 would be given and that is generous