westbayinsurance.comReviews of westbayinsurance.com

over six months now since my car was stolen and six months less a week since it was recovered. Despite a ruling in my favour by the FCO, no sign of my car and no sign of compensation.

Ripped me off worst insurance ever them Markus study and Geoffrey insurance made my life hell I can’t sleep my anxiety through the roof they low balled me on my car n looks like ombudsman is in co hoots with them poor service poor customer service never ever again avoid

West Bay Insurance, Marker Study Zenith - whatever badge they now wear do not go anywhere near these people - you just cannot get a quick result and it ends up costing YOU. We were hit whilst parked by a Third Party sent all the claims forms in etc. and supporting images and it took from 3 September 2022 -until 27 October 2023 to be sorted as they logged it as an 'Our Fault claim' due to that our insurance has gone from around the £200 mark up to £808.18 due to their incompetence. Cannot get through on the phone always send you e-mail with a 'No reply e-mail' address - if you are lucky to get in a queue as soon as you get through to the correct department - you get cut off. Check and double check when you renew to make sure you don't get lumbered with these incompetent legalised thieves

I can only assume that West Bay insurance are the most inept, unresponsive and inefficient company operating in the UK. My only surprise is that they have not been investigated for their complete failure to process claims efficiently. I have now waited four months for a claim involving their client to be resolved. They refuse to take phone calls from other insurers and fail consistently to respond promptly to any email queries. This is without doubt the most appalling business approach I have ever experienced. Full liability was accepted by them over two months ago, they dragged their feet over getting the car to a garage. Then having completed the inspection they now refuse or simply forgot to send the report to my insurers. This company is a complete joke. I feel that reporting them to the Financial Conduct Authority is the only way to bring their shoddy business practices to a wider audience. Adrian Donaghey

Have just received my annual car insurance renewal invitation. The increase over 2022 = over 100%. This sort of increase cannot be justified considering my risk is low - have max + no claims and my annual mileage is around 4k. West Bay do not allow any Avenue to discuss this issue. I shall endeavour to raise this type of hype with the Insurance Ombudsman. I remain speechless

Original iansurance last year was £132.15p, the new quote is £395. Three times the first year. My car is 29 years old, I travelled just over 3000 miles, no claims made, clean license, 10 NCD. Why the increase by 3 times, well they have just lost another customer.

I wish I had read this before I insured, I also blame the broker Devitt for encouraging trade with them. When I changed my motor bike to a fairly similar model WestBay refused to transfer the amount over and it became forfeit. I must confess that was really convenient for Devitt as they then found another insurer charging more than twice as much. Not a good example of an insurer nor a broker as I found a much better deal on comparethemarket. As everyone has said - give them a wide berth.

Westbay insurance plc is part of markerstudy and also now runs the coop insurance brand, but I see that westbay is unclaimed on trust pilot! Most likely to avoid the connection, I shall be shortly writing about the unacceptable experience I have undergone. Markerstudy has a poor rating and a 91% 1 star rating and in my opinion is to be absolutely avoided.!!!