pilotnineteen
Almost a Month, No Car — $1,750 Paid
Paid $1,750 to WeShipCarsUSA to ship my car cross-country and waited almost a month without it ever being picked up. I was given multiple dispatches that kept falling through. I repeatedly explained that I didn't have another car and couldn't get to San Jose, only to be told, “Go to San Jose, it’s pretty!” Extremely dismissive. I eventually canceled and uShip confirmed I would receive a full refund with no cancellation fee. Would not recommend.
Response from WeShipCarsSep 2, 2026
Dear Jordan, Thank you for taking the time to share your experience. We understand how frustrating it is when a vehicle shipment takes longer than expected, especially when you rely on that vehicle for your day-to-day transportation. We’re sorry that the overall experience did not meet the standard we strive to provide. Your shipment had a particularly challenging pickup and delivery combination, with the vehicle going to Seaside, CA, a location with limited trucker traffic and therefore fewer available transport options. We made multiple attempts to secure transportation and, on several occasions, had truckers lined up who ultimately could not complete the shipment. In an effort to avoid further delays, we suggested South San Jose as an alternative delivery location, where trucker availability was significantly better. We also agreed to absorb an additional $150 from our own pocket so that you would not have to pay more for the limited availability on this particular route and timeframe. We understand that traveling to South San Jose was not convenient for you, and we respect your decision not to use that option. At the same time, choosing a different auto transport company would not necessarily have eliminated the challenge, as the limited truck availability affected the route and destination itself rather than being unique to WeShipCars. We would also like to clarify one part of the review. After reviewing the relevant call, our dispatch agent did not tell you, “Go to San Jose, it’s pretty!” in a dismissive manner. The agent did mention that he had personally been to Seaside and commented that it is a beautiful place. We understand that, given the circumstances, the comment may have been received differently than it was intended, and we regret any frustration it may have caused. Auto transportation involves many moving parts, including trucker availability, routes, timing, destination accessibility, and constantly changing market conditions. While we cannot control every one of these factors, our team continues to work through the available options and, in this case, even absorbed additional costs in an effort to find a workable solution without increasing your price. We genuinely value our customers and always aim to provide a positive experience. We appreciate your feedback and will continue looking for ways to improve our communication and handling of challenging shipments. — WeShipCars Team