Cora M.
Screw found in candy
I am writing to bring a serious quality and safety concern to your attention regarding one of Werther’s candy products. I put a piece of Werther's Creamy Carmel candy in my mouth. It instantly had a weird taste. After sucking on it for a while, I bite down on the candy and felt a hard crunch. It caused instant tooth pain. There was a metal screw embedded inside the candy. The incident was extremely alarming and nearly caused my tooth to be broken. I have always trusted your products, which made this experience particularly surprising and disappointing. Finding a foreign object- especially something as dangerous as a screw- raises major concern about their manufacturing and quality- control processes.