Dev
Absolutely terrible experience just no response
Absolutely terrible experience. The boat was so overbooked that many passengers were left standing for most of the 90-minute architecture tour. We were traveling with our 4-month-old baby and had to stand almost the entire time, making what should have been an enjoyable family outing exhausting and uncomfortable. The staff offered no help and showed little concern. When we asked about the situation, we were simply told they didn't know. There was no effort to find seats or address the overcrowding. Based on this experience, it felt like selling as many tickets as possible mattered more than providing a good experience for paying customers. If you're going to sell tickets for a seated tour, don't overbook to the point where families, seniors, and other passengers are forced to stand for most of the trip. I would not recommend this tour unless the company starts prioritizing customer experience over packing the boat with as many people as possible.



