NATASHA B.
**My Experience with Welinora
**My Experience with Welinora — Unresolved Refund and Poor Customer Service** I am extremely disappointed with my experience with Welinora. I placed an order and never received my merchandise. Although the tracking information indicated that the package had been delivered, I checked around my home, contacted neighbors, and reviewed my available security camera footage. I still could not locate the package. I contacted customer service to resolve the issue. After repeatedly rejecting partial refund offers, I was eventually promised a **full refund of $38.99**. Unfortunately, despite that promise, I still have not received my money. What makes this experience especially frustrating is the repeated lack of meaningful communication. Instead of providing a refund transaction number, a confirmed processing date, or verifiable proof that my refund was issued, customer service continues sending essentially the same generic response about bank delays, payment processor problems, and the need to be patient. I have given this company multiple opportunities to resolve the issue directly. I have explained my concerns, requested specific transaction details, and asked management to intervene. Yet I continue to receive the same explanations without a concrete resolution. **A promised refund is not the same as a completed refund.** Customers deserve clear answers, transparency, and accountability when an order does not arrive. As of October 18, 2026, my $38.99 refund remains unresolved. I am documenting my experience so other consumers can make an informed decision before ordering. I hope Welinora will finally honor its written commitment and return my money. Until this matter is resolved, I cannot recommend my experience with this company. **My advice to other shoppers:** Keep your order confirmations, tracking information, and every customer service email. If a delivery goes missing, document your efforts to locate it and keep records of any refund promises. This review reflects my personal experience and the status of my refund as of the date stated above.