WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
wellbefore.com
Website
wellbefore.com
Category
Health Equipment
Location
Farmers Branch, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am extremely disappointed you changed your process for the material inside your KN95 masks. The resulting fuzz is quite irritating and makes wearing the masks for long periods impossible.
Note: My review has nothing to do with multiple wears or the length of time it's on my face. The mask is fuzzy the moment I put it on. "...makes wearing the mask for long periods impossible" refers to how I can't stand the irritation for long periods...not that it only appears after long periods. thank you! :)
Response from WellBeforeJul 10, 2023
Hi Heather,
We're sorry to know you felt this way with our products meant for 1 time use only. We do our best to help all our customers the best way we can, and reply to their inquiries the moment we receive a message, with no exceptions.
Please kindly note the masks are not meant to be worn more than 1 time only and for periods no longer than 8-12 hours as we always suggested. Please let us know through the email you sent if there's anything else we can do to assist.
Best regards
JA
jane
Great customer service! Too tight and heavy-duty for me
The recent adjustable masks I bought are a little too tight for comfort even at their largest setting. I also didn't realize they had foam. They are just more heavy-duty than what I was looking for. I somehow lost access to my account which was stressful for cancelling my subscription but customer service was very helpful.
It's more my own fault but I keep ordering masks that are a different style than what I want. I need to look a lot closer at the images to see what their shape are. And it's just the nature of buying something online before I can try it on.
Response from WellBeforeJun 21, 2023
Hi Jane,
Thank you for your honest comments and review regarding our products. We're sorry to hear you had troubles with your order and account, but please rest assured we do our best to help our customers as much as we can to provide a great satisfaction. Since usually we try to contact our reviewers through their contact info to help or send information, this time your review was posted as anonymous, so if you happen to consider to let us help you with your account and subscription as you did before to help the best we can, or if there's any defective, you can always reach out to us again.
In the meantime, we wish you the best, and stay safe
CA
Carlo
I would consider myself to have a…
I would consider myself to have a medium sized face, but the masks are too big for me and would be more appropriate for larger persons. I have to constantly adjust the nose clip and felt there was still too much gap between the mask and my face.
Response from WellBeforeMay 8, 2023
Hey Carlo!
We are so sorry to hear you encountered fitting issues with the product acquired previously. Please allow us to clarify a bit hoping this helps in the future.
Please kindly note we do our best to provide all the information about our products within our site, including measurements, and the dimensions of the products are available per model and can be found whenever a size is selected. So, we always encourage our customers to measure and compare with these flat dimensions, and for this, we even included a measurement guideline in the product description that might help with self-measuring and getting the closest size. This way you can have an idea of how the mask will be fitting as we do offer from Small to Large. Hope this helps, Carlo!
Stay safe.
CN
Carol N J.
Please suspend/stop!
I have repeatedly asked the s company to stop my subscription. The products I no longer need or want keep arriving. Not sure what to do...irritated. Their product quality is fine. Pandemic risk has receeded. My account needs to be paused until it gets worse.
P
P
Dependable product with frequent changes
Because we have an family member in the house that is immunocompromised, our family must still mask in public. When the pandemic began, we ordered a variety of masks from various companies and each family member settled on "their" mask. WellBefore's KN95 with the adjustable ear loops was my husband's holy grail and he has been loyal since 2020. The adjustable ears and nose foam gave him a perfect fit. The fact that the label was subtle (not easily visible and printed in a contrasting color) was a bonus. He wore them comfortably for very long work hours and was protected even when exposed to sick co-workers. He wishes we would have bought more of the original masks. The company continues to make improvements. However, sometimes the design changes and stock issues led to disappointing results. This first happened with the nose foam, which was out of stock. We ordered again and my husband just dealt with no nose foam. Then, the adjustable ear straps went out of stock, so he tried the regular ear straps which proved uncomfortably short but he persevered. Recently, when we saw the adjustable ears were back in stock, we placed an order expecting them to be like the originals were purchased in 2020. We were surprised that the interior of the mask is now a soft white material that is supposed to be more comfortable but for my husband it immediately proved to be irritating, as he could feel little fibers on his nose and inside the mask, almost like a hair tickling you. He tried another one and it was the same. These were brand new and worn indoors. Customer service was sympathetic but it still leaves me trying to find a mask for my husband. I'd love if the website, showed the inside of the mask for the various styles or a version code or something to determine what we would get. I cannot recommend the KN95 masks at the moment because I really don't know what version people would receive. I do recommend the KN94 3D style for petite faces, though.
Response from WellBeforeMay 3, 2023
Hi P, thank you for your honest comments and review, as these help us to keep our improvements and changes. However, we totally understand there are times when our changes are not of everyone's like, and for which we try to offer as many variations of the masks as possible, so choices are a la carte. That being said, we for sure will use your comments to study our next iterations and try to satisfy with an improvement in our products to meet your standards. For now, we believe the best model that might be of your like with the inner layer of the same color would be our white KN95 masks. We know this might not be what you were looking for, but we hope this might be an option for you so we can keep your business.
If you have any other comments or concerns, do not hesitate to reach out to our team again. We will be more than happy to help.
Best Regards,
JG
Jennifer G.
Excellent quality, sloooow shipping.
They have good quality products, are reliable, with decent prices, and I'm very glad not to be giving our money to Amazon.
The missing 2 stars is because shipping is VERY slow. Order at least three weeks before you need it.
Response from WellBeforeApr 10, 2023
Hi Jennifer, thank you for the kind words, and we're sorry to know our 3 stars was due to the shipping process from the couriers. If you allow us to clarify, we definitely understand the frustration. We've been frustrated with carriers as well. Logistics have been affected by different factors outside of our control, and some shipments could present delays thereof. We are working in making these delays to happen less often as much as we can by shipping the products to UPS/USPS within the next 24 hours the order was registered. Please bear with us while we try to make these couriers to make deliveries a bit faster. In the meantime, we hope the quality of the products and service makes you feel comfortable and want to come back with us.
Thanks and have a great day. Stay safe.
JB
james B.
New mask
The straps on the new black mask I purchased were to loose and it made the mask fit bad!
Response from WellBeforeApr 10, 2023
Hi James, thanks for your honest comments and we're sorry to know the masks' straps were too lose. We always aim to provide products and services that can fit everyone, but we also understand this may not always be a possibility, and because of that we upgrade ourselves constantly our customers' needs as much as possible. With that being said, we also were aware of some tricks that may help to our customers that doesn't purchase the adjustable versions and that's to place knots in the earloops to help with adjusting, but if that doesn't help, we also have variants with adjustable earloops for your future purchases.
We hope this information have helped. If you have any other questions, do not hesitate to contact our customer service team. Best regards,
PD
Pamela D.
Up til this past order all my orders…
Up til this past order all my orders have been great; this last order the sizing and material was different. I won't be reordering that mask.
Response from WellBeforeMar 24, 2023
Dear Pamela,
We apologize for the inconvenience.
We are sorry to know that you had this experience with your masks. Please note you have an active subscription for this item that is scheduled to be processed on March 31. Kindly confirm if you will like to change the item or cancel this subscription.
That being said, could you kindly help us confirm the order number of the masks that weren't as expected?
We will be looking forward to your confirmation. Please let us know if you have further questions.
Kind regards!
