WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Health Equipment · Boerne, Texas
Excellent
Health Equipment · Stafford, Texas
Excellent
Health Equipment · Houston, Texas
Excellent
Health Equipment · Pearland, Texas
Great
Showing 283 reviews with 1 star · Clear filters
Sarah P.
I never got my package
Response from WellBeforeMar 2, 2025
Thanks for sharing your experience with us, Sarah! We are sorry to hear about the inconvenience experienced with your masks. We have tried to reach you via phone without success. Please do not hesitate to contact us through any of our available channels: email, live sms, live chat, or over the phone. We are always happy to help!
Karen S.
Don't buy the KN95 masks that have the earloops. Mask gave me a huge rash on my neck. Should have stuck with the brand I usually get from Amazon.
Response from WellBeforeMar 2, 2025
Thanks for sharing your experience with us, Karen! We are sorry to hear about the inconvenience experienced with your masks. We have tried to reach you via phone without success. Please do not hesitate to contact us through any of our available channels: email, live sms, live chat, or over the phone. We are always happy to help!
SJO
They shipped the wrong tests, sent the cheaper covid only tests when I had ordered and paid for the combined flu/covid tests. Refused to resolve it or refund me. The whole site feels pretty scammy, now I’m worried about whether the masks are even effective if this is how they do business.
Response from WellBeforeFeb 12, 2025
We're really sorry for the confusion and the experience you’ve had, SJO. As a family-owned business, we truly care about product accuracy and making sure our customers are happy. We strive to offer high-quality products at fair prices. Based on our team's interaction, your order was fulfilled correctly, but we completely understand if it didn’t meet your expectations. Rest assured your refund has already been processed. Please feel free to reach out anytime by replying to our latest message if you have any further questions or concerns. Wishing you a great week ahead!
KM
Sent me masks that were going to expire in the month.
Response from WellBeforeFeb 3, 2025
We’re so sorry to hear about your experience, KM, and truly appreciate you bringing it to our attention. While we are unable to check the expiration date of each batch as it is included in the certificate of conformity of each individually wrapped mask, this situation is not what we expect for our customers. Our team has contacted you to gather more details about your order. Please rest assured that we’ve taken steps to prevent this from happening again. We look forward to your response, at your earliest convenience!
JOANN G.
I was an avid customer prior to this last order. This time I noticed that the same items I previously loved have changed! The KN95 masks are now a fashion statement in colors rather than a medical product. They seem thinner, the inside is now white instead of the color of the mask, and the ear loops are cheap and stretch out within two wearings...so they no longer fit tight against the face! I contacted WellBefore, and explained this all to them, and requested a refund...I NEVER heard back from them!!!
Response from WellBeforeDec 29, 2024
Hi Joann, thank you for sharing your feedback. We understand your concern about thickness. While thicker masks are often preferred, our lighter design offers better breathability for extended wear while still filtering 95% and above. Please note these masks are disposable and meant for single use. We previously sent this information via email, but it may have gone to your promotions or spam folder by mistake. Feel free to reply to our follow-up email if you have any further questions, we’re happy to help!
L. V.
Stop spamming your customers who have nor signed up to be spammed and stop having things out of stock for over 4 months.
Response from WellBeforeNov 29, 2024
We understand your concern, L! We've checked your order history and confirmed that your previous masks are currently available. We also noticed that you're not subscribed to our email list anymore. While we did try to reach out to assist you further, we respect your decision not to engage at this time. If you’d like to receive updates and promotions in the future, we’d love for you to sign up again! If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We're happy to help. Cheers!
Kathy W.
I did not order all these packages that came at least once per week
Response from WellBeforeNov 17, 2024
Hi Kathy! We understand your concern about the frequent deliveries. These shipments were generated due to the subscription you created on September 5th through the "Subscribe & Save" option. This option entails recurring shipments, as noted during checkout, based on the frequency selected which in this case was every week. If you're having trouble locating the one-time purchase option or have any questions, please don’t hesitate to contact us. Our team is available via LiveChat, LiveSMS, phone, or email, seven days a week, and we’ll be happy to assist!
John E.
Perhaps it’s partly because I’m an old guy, but I cannot find number or link to discuss or modify my account. ChatGPT4o finally gave me a number to call, but I’ve been slow to get to it. Meanwhile, I have a bunker full of masks that gradually expire as I get more every month. I wasn’t looking to end my account, just cut the order a bit.
Response from WellBeforeNov 2, 2024
Thank you for your feedback, J! We apologize for the inconvenience you experienced with your subscription and our contact information. A representative will be in touch with you shortly to learn more about your experience. We appreciate your patience! Cheers,