Jessica
Customer Service is stellar
Customer Service is stellar. When I bought the wrong size mask even though I measured, they sent me an entire package of the small adult size. These masks are quite a bit shorter top to bottom which still works for me. They are enough smaller side to side that I can feel it--feels a bit small in comparison to the old standard size--but I think it's not too small. Since it's surprisingly difficult to find well-reviewed masks, I'll stick with WellBefore. Thank you! Follow up: now that I've worn the mask instead of just trying it on, it is too small. I guess my face is not a small adult. The mask feels as if it slips and slides when I talk. So, still searching for a mask that will fit my face (the previous companies I bought from seem to have disappeared).
Response from WellBeforeMay 14, 2025
Thank you so much for the kind words! 😊 We're really glad the smaller size ended up working for you, even if it feels a bit snug compared to the standard. It truly means a lot that you're sticking with us — we’re always here if you need anything! 💛




