WellBeforeReviews of wellbefore.com

Response from WellBeforeDec 28, 2023

Hi PB, Thanks for sharing your thoughts. We are deeply sorry to read that the new layer did not match your expectations! The new layer is to help with breathability and filtration which increase their filtration efficiency. If you have any further inquiries, please do not hesitate to contact us through email, SMS, live chat, or over the phone. We will be more than pleased to assist you. Kindly,

Response from WellBeforeDec 10, 2023

Hi There! Thanks for sharing your views, we are deeply sorry to read that they did not provide you with the comfort required. Kindly note that you are more than welcome to contact us via email, SMS, live chats, or over the phone. If you require any further assistance, feel free to reach out to us at any moment. We will always be right here for you! Kindly,

Response from WellBeforeDec 28, 2023

Hey Customer! We hear your frustration completely. Sadly, the rates you see aren't set by us, but are calculated by the couriers based on your address and order weight. We apologize for the inconvenience and appreciate your understanding. If you have any other questions regarding this matter, our Customer Service Team is always happy to help! Stay safe and Happy Holidays!

Response from WellBeforeDec 2, 2023

Hey D, Thank you for sharing your thoughts. We're very sorry to hear about the inconvenience experienced with your recurring orders. As a family-owned business, we are trying our best to restock our products promptly. Kindly note that is always our pleasure to assist you through any of our channels: email, SMS, live chats, or over the phone. If you have any further questions or concerns. Please feel free to reach out to us anytime! Stay safe!

Response from WellBeforeNov 11, 2023

Hi P, Thanks for sharing your views, we are deeply sorry to read you have been experiencing a really hard time while navigating through our website. Rest assured that your feedback is very much appreciated so we can understand and optimize our processes. Thank you again for your business. Kindly,

Response from WellBeforeNov 7, 2023

Hi M, Thanks for sharing your thoughts, we are pleased to read that ordering under the subscribe and save option, and easy chat with our team members have been of your liking, despite the issue experienced with your most recent order. Rest assured that we are working very hard to restock our products in a timely manner for your peace of mind, but also we strive to get our orders out as soon as possible. We are here to assist you anytime you need us. Thank you again for your recurring business! Warmly,

Response from WellBeforeNov 22, 2023

Dear Iris, Thanks for your honest comments, and please accept our apologies for the masks whose straps have snapped. We hope we can clarify a few things: Regarding the replacement process, and as we tried to kindly explain during our exchanges, we tried to do our best to push and be flexible with your case. As our returns policy states: "We can only accept return requests within 14 calendar days from the time you received your order. We send out an email when the order is delivered, so please refer to that for the date of when your order was delivered. Requests made after 14 calendar days from receipt of order will be rejected". Because the reporting happened 10 months after the January order was received, we are unable to assist as requested: https://wellbefore.com/pages/shipping-returns Finally, we kindly invite to consider our Terms & conditions section regarding implied or express warranties for further information as online sellers outside Maryland: https://wellbefore.com/pages/privacy-and-terms We hope this has clarified this and any other concerns about our Returns Policies, or Terms & Conditions. Have a great day and stay safe!

Response from WellBeforeAug 9, 2023

We are so sorry to know that had happened! If you allow us to help a bit more, and to avoid these issues, we worked very hard to provide a variety of models and sizes, so we can provide a model for everyone, because we know no one has the same face's size as another, and variety is mandatory. In your specific case, maybe a size small might help for the next purchase, that if the product met the expectations in other facts like breathing and protection, aside of the gaps. Thanks for reading, and wish this had helped. Stay safe!