WellBeforeReviews of wellbefore.com

Response from WellBeforeMar 9, 2023

Hi Theresa, we are sorry to know you had this problem with subscription. Please kindly let us clarify that we were doing everything in our hands to avoid supplies to not run out of stock, but given the high demand we were unable to fill the demand. However, rest assured as a family owned business we are constantly working in making things better. Once we restock this product, rest assured we will let you know. For now, please accept our deepest apologies.

Response from WellBeforeMar 13, 2023

Dear Chad, We are sorry to know the masks we offered didn't work this time, and we hope the email we sent would be of help. Stay tuned.

Response from WellBeforeFeb 16, 2023

Hi Kyle, we are sorry to know you had this experience with, and we hope it's understandable we are unable to control how couriers deliver packages, and even if it's not on us, we do our best to process a refund immediately as you requested. At least we expect our service met your expectation when these situations out of our control happens, and hopefully we will be seeing you again in the future. For now, we wish you the best, and stay safe.

Response from WellBeforeJan 31, 2023

Hi Sy, we are sorry to know you didn't receive all the notifications we send to all of our customers about their orders and auto shipments. If you allow us to clarify, our system is set so a reminder a new order will be processed soon, as well as a notification that a new order was placed, so you can reach out to us and cancel if you need, as we take up to 48 hours (most of the time less than that) to fulfill them, and a notification with every shipment status. Usually these issues may come because the email settings sometimes send these type of auto messages to the spam folder automatically. We hope this had solved this concern, but please rest assured we do our best to notify our customers as much as possible. If you have any questions, do not hesitate to reach out to our customer service line, we are 24/7 available for any question! Stay safe

Response from WellBeforeJan 10, 2023

Dear customer. We are sorry to know the masks didn't fit as you expected. If you allow us to clarify and help, whenever these situations or similar ones happen now or in the future, we are able to process returns of the unused products within the notification period. Please never forget you have your customer service line 24/7 and 1 click away to receive assistance. If there's anything else you might need, let us know. Have a nice day, and stay safe.

Response from WellBeforeJan 4, 2023

Hi Christin, we are sorry to know you had these difficulties with your subscription. After checking, it seems you've been placing orders as a visitor and never activated your account, which is the fastest option to purchase with us and without strings. To solve this, please check your inbox, as we've sent you an account activation invitation. This way you'll be able to verify all your active subscriptions, or if you still don't want to have an account, just like how you did with your first purchase, you can just reach out to our customer service line so our team will happily assist with any edition you want to do. That said, we hope this had helped. Have a nice day, and stay safe. As a kind update and reminder, Christin, kindly note we already sent you an account activation invitation to your inbox, and please check your spam folder as well just in case. If you have questions on how to activate your account, you can reach out to our customer service line to receive assistance.

Response from WellBeforeOct 31, 2022

Hi Blanca, we're sorry to know you had issues with our subscription process. If you allow us to clarify, when our customers are placing their products in their carts you are able to select your purchase type, either a subscription with a discounter price, which can be recognized when the product's price is highlighted in blue, or when you're adding it as a one time purchase, when the price is highlighted in red. By any means we force our customers to get a subscription without their consent, and with them placing the subscriptions themselves. If you need further assistance on how to differentiate the purchase types, you can always reach out to us through our customer service channels;. We're available 24/7! Stay safe!

Response from WellBeforeSep 26, 2022

Hi Mary Jane, we are sorry to know you felt that way with our processes, and we hope it's understandable human errors may happen when they are behind machines, however, we also expect the solution we provided to your case which was a rehsipment of the right product the moment you reached out to us, met your expectation of a service when things like this happen. Please let us know if anything else missed in order to improve our services when issues happen. Stay safe.