WellBeforeReviews of wellbefore.com

Response from WellBeforeAug 27, 2025

We’re so sorry to hear you haven’t received your masks yet. We know how important this order is to you, and we understand how disappointing this experience must feel. Please know our team is already looking into this and actively working on a solution to get this resolved for you as quickly as possible. Thank you for bringing this to our attention — we truly appreciate your patience while we make this right. 💙

Response from WellBeforeAug 25, 2025

Hi Rick, Thank you for your feedback! According to our records, we didn’t receive confirmation before the order was processed. That said, we’re more than happy to help — we’re just waiting to hear back from you so we can move forward with the return, which is still within our policy timeframe. Please reach out to us directly and we’ll take care of it right away

Response from WellBeforeAug 14, 2025

We’re truly sorry to hear the medium masks didn’t fit as expected, and we completely understand how disappointing that can be. We also appreciate your feedback on the packaging and will share it with our product team for review. One of our customer service representatives will be reaching out to you shortly to discuss options and help make this right. Thank you for sharing your experience. It helps us improve.

Response from WellBeforeAug 11, 2025

Thank you for sharing your experience. We’re sorry to hear about the concerns with your N95 and 3D KN95 masks. We truly appreciate your trust in us and want you to know that we’re actively investigating this matter to find the best solution. Your support means a lot, and we’re committed to making things right!💝

Response from WellBeforeJul 18, 2025

Hi Laura, We're truly sorry for the frustration this has caused. We understand how upsetting it can be to receive repeated charges when you only intended to place a one-time order. We’d really appreciate the chance to make this right. When you have a moment, please reply to our email or reach out to us directly at [email protected] so we can look into this further and assist you as quickly as possible. Thank you for giving us the opportunity to help.

Response from WellBeforeJul 17, 2025

We’re truly sorry to hear about your recent experience, and we understand how disappointing this must have been. Timely delivery and a smooth ordering process are incredibly important, and it’s clear we missed the mark here. We appreciate you bringing this to our attention. Our team is actively looking into the situation, and someone will be reaching out to you directly to help resolve this as quickly as possible. Your feedback is incredibly valuable to us as we work to improve our shipping coordination and support processes. We genuinely hope for the opportunity to regain your trust. Thank you again for your patience and for giving us the chance to make things right.

Response from WellBeforeJul 17, 2025

We’re truly sorry for the inconvenience and understand how frustrating it must be to receive a substitute you didn’t want. Your satisfaction means a lot to us, and we’re very thankful you took the time to share this feedback. Our team will be reaching out to help get this sorted and find a solution that works better for you. Thanks again for your patience and for giving us the opportunity to make it right.

Response from WellBeforeJul 8, 2025

Thank you so much for your feedback. We’re so sorry to hear the masks didn’t fit as expected. Your experience is important to us, and we appreciate you bringing this to our attention. We’re always working to improve and will definitely take this into account. We've reached out to you directly to see how we can help make things right. Warmly, The WellBefore Team