WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 143 reviews with 2 stars · Clear filters
Wanda
I followed all the instructions, but my issue was never resolved. I am unable to change my forgotten password to sign in. Chat help was pleasant and timely, but no resolution.
Response from WellBeforeMay 4, 2023
Hi Wanda, we're sorry to know this had happened. Please find in your inbox a reset password email. If this doesn't help, please reach out to us again and we will do our best o help
Natasha
I have ordered from WellBefore in a couple of times in the past year. I really enjoyed the quality of the masks, especially the children size masks. The KF94 and the surgical masks were always a good fit on my kid. The last order I made the KF94s were a great fit, but the surgical masks were really poor. The mask was too stiff and too big for my daughter's face. I ordered the same mask size, only a different print. The masks are a tad small for my adult face, but even if I could wear them, the material is so stiff that they don't conform to your face like surgical masks usually do. Moving forward I think I will continue to order the KF94s from WellBefore.
Response from WellBeforeApr 27, 2023
Hi Natasha, thank you for your honest comments, and we're sorry to know you had this experience with your order. Please rest assured we always work restlessly for these kind of issues don't show up anymore, but we also understand some stragglers may appear. For those cases, we strongly suggest our customers to reach out to our customer service lines, from 7am to midnight CST so we can provide the assistance you need. Please trust that we will be there for you. Best Regards
Winston
The product was very late in arriving. It was not shat I remember ordering and you continued to send the product even after I requested you stop. Your return policy makes it more difficult to send things back. You threaten the client with 2 week no return, then take your time in responding with shipping documents which were not ready for attaching to the product.
Response from WellBeforeApr 10, 2023
Hi Winston, we're sorry to know our process was so slow to solve things up. If you allow us to clarify, there are certain items we have in our catalog that needs a previous authorization to make them happen, and the cases of TENA Night Super Pads were no exception, because given the volume of the packages and the product itself, we weren't able to act faster as we usually do, and for that, we apologize. We hope this does not affect your perception about us, as we will take notes on your case to improve even more and make our response time for these cases lower and lower. Best Regards
Nancy G.
The 3-d sculpted face masks were delivered promptly, as usual. This is my 3rd time ordering them. They are the most comfortable, and most breathable masks I 'very tried o er the last 3 years. They are rated to provide protection for the wearer, ( as well as others), even when others are unmasked. And the color selection makes wearing them more like fun. I keep a fresh one in my bag and another in my purse, and go into enclosed, public spaces with some confidence. Haven't gotten sick for the past 3 years.
Response from WellBeforeApr 10, 2023
Dear Nancy, hank you so much for your kind words. We are so haapy to know the masks were of your like and our service met your expectations every single time. However, there's something that concerned us and was that we are seeing you rated us with 2 stars our of 5 even with the good review. Is there anything we're missing to get the 5 stars? Or the rating was placed incorrectly? Please let us know by updating your review. We will be more than happy to improve if here's need of it!
customer
Never received items ordered. Took forever for the refund.
Sarah
Medium mask was too big so we have to alter them. Travel masks gap a lot.
Response from WellBeforeMar 20, 2023
Hi Sarah, we're sorry to know you had issues with your products. If you allow us to provide more information, and in order to avoid these issues, we try to provide as much information as possible in our website regarding materials and sizes, so issues like this can be avoided as much as possible, like sizing guides and guidelines for self measurement that can be found at the product's description. Also, we have our customer service lines open 24/7 to provide assistance and instructions on how to measure the face in order to get the closest option to wear. We hope this information had helped a bit for your next purchase. If you need anything else, let us know. Stay safe!
Sandra A.
I have a subscription order but you’re out of stock. No information has been provided as to when my order will be fulfilled.
Response from WellBeforeMar 20, 2023
Hi Sandra, we are sorry to know we weren't able to fulfill your order in the timeframe you expected. We hope it's understandable there was a high demand of this and many other products, and as a family owned business, we were doing our best to restock as fast as possible, and we also thank you for being so patient and keeping your subscription up. With that said, we would like to show our appreciation with a few words through email. Please stay tuned, as we will be sending a notification in the following hours.
Michelle W.
The adult small masks are too big and loose fitting for everyone in the family. It's just not a secure fit and I was hoping for better from this company.
Response from WellBeforeMar 10, 2023
Hi Michelle, thanks for your honest comments, and we're sorry to know the size didn't fit to your family. We do our best to make our masks in sizes so they can fit as most customers as possible, but we understand that even the small size may run out a bit bigger for some as not everyone will fit in the most standard sizes. In those cases, we can suggest the kids masks in size regular and measure them with our guidelines that can be seen in the product's description and confirm if that size might run a good fit. We hope this information had helped and make you come again. Have a nice day, and stay safe.